Can't forward calls to a specific mobile number

Forums › Spark New Zealand (including Skinny and BigPipe) › Can't forward calls to a specific mobile number

PoHq

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#257134 17-Sep-2019 09:59

As the title says I have lost the ability to forward calls from my work cell phone to my personal cell phone and ONLY this number. I can forward to other mobiles and landlines just not this one. I can forward from the number in question no problem.

This all started when I reverted back from esim to physical sim yesterday. I simply can not forward calls to one number. Very odd. I have been to Spark who say there is nothing wrong with the provisioning / activation of the sim card.

Other info....... cell phone is an iPhone XS running latest official firmware 12. whatever it is.

Any help would be GREATLY appreciated!

Thanks in advance

gehenna

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#2318975 17-Sep-2019 10:06

Get Spark to physically set it up then if they think there's nothing wrong. They'll either get it working, or find out there's a problem they have to fix.

PoHq

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Ultimate Geek

#2318978 17-Sep-2019 10:08

I have been on live chat with them yesterday and today but they maintain there is nothing wrong. No idea where to from here.

gehenna

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#2318981 17-Sep-2019 10:10

Take it to a Spark store and get them to physically do it and prove that it works.

PoHq

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Ultimate Geek

#2318983 17-Sep-2019 10:11

gehenna:

Take it to a Spark store and get them to physically do it and prove that it works.

Will be trying that next cheers

PoHq

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Ultimate Geek

#2319037 17-Sep-2019 10:42

Been into store, new sim activated in front of me........same issue remains

snnet

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#2322817 22-Sep-2019 18:25

Wondering (long shot maybe) if the company you work for has blocked that number if they get excessive billing for it / thinking you're making personal calls to it??

just something to consider, probably not that if Spark has said it should be working

snnet

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#2322818 22-Sep-2019 18:25

Wondering (long shot maybe) if the company you work for has blocked that number if they get excessive billing for it / thinking you're making personal calls to it??

just something to consider, probably not that if Spark has said it should be working

PoHq

457 posts

Ultimate Geek

#2322828 22-Sep-2019 18:38

Yes thought it could be something like this but I can call the number I’m trying to forward to from the number I’m trying to forward from. I got the new iPhone Friday. Set up as new device. New eSim. The problem still remains. Absolutely bizarre. Anyway gone back to eSim now and have work sim as second line so it’s not an issue. Still got me stumped though.

hio77

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#2322835 22-Sep-2019 18:49

DM me details, i'll check your provisioning. i suspect it's in between processes causing the confusion.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

PoHq

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Ultimate Geek

#2322837 22-Sep-2019 18:52

Thanks mate will DM ASAP.

Linux

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#2322854 22-Sep-2019 19:12

If you fwd calls from A to B and B is off then the calls should be passed back to A Voicemail

PoHq

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#2322856 22-Sep-2019 19:14

Calls go to A voicemail regardless of what B is doing.

hio77

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#2323383 23-Sep-2019 13:59

Looks like this is all fixed now @gajan waved his magic wand and fixed it all up :)

Certainly a weird one at face value it looked all good, which would explain why agents weren't able to do it (nor were able to make it happen from their end)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.