So I've been with BigPipe for over 4 years now and only had minor routing issues, overall it's been pretty good. In a month I'm moving house so I assume the new tenants have arranged to get their internet connected as I got an email about another ISP requesting my connection. This is all pretty normal except in the email It talks about my Skinny connection even though the email is from BigPipe. I've never even had any business with Skinny, nor has anyone in my family. What happened next was I got an email from Skinny themselves which was almost identical to the one from BigPipe. Both emails are from the somebody with the same name too and also had the same case ID reference number at the bottom too. I'm guessing they are all run under Spark or something, not sure if this would breach the Privacy Act though since the companies shouldn't be sharing any of my personal information. Is this normal for BigPipe connections these days?

"Bigpipe" <support@bigpipe.co.nz> <support@bigpipe.co.nz>
11:14 (2 hours ago)
to me

 

Hi,

 

We’ve received a notification from Chorus that another ISP has requested your Skinny connection at STREET be disconnected. This is pretty common if someone has signed up for a connection at the wrong address or if you’re on the move.

 

I just wanted to check in with you to find out if you’re still using your connection with us?

 

If so that’s great, just reply back to this email ASAP and you won’t have any interruption of service. However, if you no longer need your connection let us know as well so we can sort things out on our end.

 

Look forward to hearing back from you!

 

Cheers,
Ian
The Bigpipe People

 

Did you know you can chat with us live? Feel free to head over to our website and hit up Mike who is located on the bottom right of our homepage.

 

Your case ID: ref:

 

 

Tech Support Skinny BroadBand <techsupport@skinny.co.nz>
11:23 (2 hours ago)
to me

 

Hi,

 

We’ve received a notification from Chorus that another ISP has requested your Skinny connection at STREET be disconnected. This is pretty common if someone has signed up for a connection at the wrong address or if you’re on the move.

 

I just wanted to check in with you to find out if you’re still using your connection with us?

 

If so that’s great, just reply back to this email ASAP and you won’t have any interruption of service. However, if you no longer need your connection let us know as well so we can sort things out on our end.

 

Look forward to hearing back from you!

 

Cheers,
Ian
The team at Skinny Broadband

 

Your case ID: ref: