Google WIFI and Fibre 200 getting half the promised speed

Forums › Spark New Zealand (including Skinny and BigPipe) › Google WIFI and Fibre 200 getting half the promised speed

stenknz

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#258697 16-Oct-2019 11:32

We have just got fibre installed and should be getting 200Mbps but currently only getting 90-100Mbps on google wifi

I have three pucks and on vdsl it was never an issue but now we only seem to be able to get half the speed we are paying for.

I have turned off WIFI on the Modem\Router in case that had something to do with it.

Is there anything else I can do?

Can I plug my google wifi into the ONT (where the Modem is currently connected?) via the WAN connection on the Primary puck and the LAN into the Modem?

If I connect directly to the modem I get the promised speed of 200.

Am at a total loss and kinda wished we didn't change from VDSL any help would be great.

Cheers,

Sten

Kiwifruta

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#2338033 16-Oct-2019 11:38

Yes plug your primary pick in to your router.

WiFi will be slower than Ethernet, due to laws of physics.

sidefx

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#2338034 16-Oct-2019 11:42

I have three pucks and on vdsl it was never an issue but now we only seem to be able to get half the speed we are paying for.

...

If I connect directly to the modem I get the promised speed of 200.

So you ARE getting the "speed" you are paying for. Where was 200 promised? I think you will find all advertising says "Up to 200" - Wifi will never give you the maximum for various reasons, especially as the theoretical maximum increases on the various Fibre plans.

Am at a total loss and kinda wished we didn't change from VDSL any help would be great.

There are many advantages other than maximum theoretical throughput of Fibre over VDSL.

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Spyware

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#2338038 16-Oct-2019 11:55

Check that the patch lead actually has 4 pairs - if borrowed from your VDSL setup it may not.

stenknz

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#2338040 16-Oct-2019 12:02

sidefx:

So you ARE getting the "speed" you are paying for. Where was 200 promised? I think you will find all advertising says "Up to 200" - Wifi will never give you the maximum for various reasons, especially as the theoretical maximum increases on the various Fibre plans.

There are many advantages other than maximum theoretical throughput of Fibre over VDSL.

Thank for the reply

So what you are saying is even when I connect to the Spark Smart Modem via wifi I only get 100mbps this is to be expected...but when I connect to the spark modem via ethernet I get the 200mbps

When I was on VDSL I would have a connection around 69mbps wireless or wired there was no difference but on fibre there is a massive difference. Even when I connect to the Primary google wifi puck I only get 100mbps

The only time I get 200 is on the Spark modem (the new one)

Trying to understand this sorry but it just seems like it should be better. I know that I wont get 200 via wifi but should be more then 100 no?

Thanks again mate I do appreciate the info just not what I thought

Sten

sidefx

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#2338041 16-Oct-2019 12:02

Spyware:

Check that the patch lead actually has 4 pairs - if borrowed from your VDSL setup it may not.

Good point, hadn't really thought of that possibility - To OP it's definitely worth checking and\or trying a patch cable you know is CAT5E or 6...

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
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Kiwifruta

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#2338050 16-Oct-2019 12:03

Are you complaining about the speed from your internet provider or from Google WiFi?

Lenovo

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Linux

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#2338052 16-Oct-2019 12:06

Promised speeds I would say up to 200Mbp/s

stenknz

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#2338053 16-Oct-2019 12:06

Spyware:

Check that the patch lead actually has 4 pairs - if borrowed from your VDSL setup it may not.

You are the F*ing bomb!!!!!

210 MBPS VIA GOOGLE WIFI. Changed the patch lead and Bang!

Thank you so much!

Sten

hio77

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#2338090 16-Oct-2019 12:46

If your using the smart modem, it has far better wifi than the google wifi units :)

Although you are getting 210mbit over wifi, i'd recommend you reassess your expectations of wifi a little! that's quite good for wifi on what i suspect is a phone your testing on.. Google Wifi is also only a 2x2 kit.

Nice catch @spyware

the smart modem will have also indicated you were only getting 100mbit link up to the google wifi.

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