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Forums › Spark New Zealand (including Skinny and BigPipe) › New phones
benalaberry

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#25943 7-Sep-2008 14:18
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Does anyone know any new Telecom cellphones coming soon??

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sbiddle
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  #162794 7-Sep-2008 15:26
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benalaberry: Does anyone know any new Telecom cellphones coming soon??


There is very little on the way since the UMTS network is on it's way. Talk a few months ago was that there would be no new CDMA handsets launched however with the delayed introduction of the UMTS network and decision to can GSM this may now change.



Oggie
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  #163518 10-Sep-2008 15:47
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There is meant to be a new Sanyo coming out around Christmas time, but thats all I've heard of. It will be a basic camera phone, nothing flash. Can't wait till the new network arrives.




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Madmax77
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  #163524 10-Sep-2008 16:15
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Oggie: There is meant to be a new Sanyo coming out around Christmas time, but thats all I've heard of. It will be a basic camera phone, nothing flash. Can't wait till the new network arrives.

Why wait when you can join up to Vodafone (now) or B&W shortly...both use GSM/UMTS technology.




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  #163668 11-Sep-2008 07:26
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Because when theres a fault, a problem, a query about the mobile ph or network, you dont have to pay even if your a prepaid customer, and you'll get through faster?

:)




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  #163674 11-Sep-2008 08:01
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One would imagine that the other networks will follow suit shortly, it's very uneconomical to service low spend customers with a live agent. Just look at how much of Telecoms contact centre is now serviced from overseas (cheaper for them).




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  #163699 11-Sep-2008 09:09
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The phone to come could be the Sanyo 3800, you can google it.




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undecided
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  #163718 11-Sep-2008 10:35

Madmax77: One would imagine that the other networks will follow suit shortly, it's very uneconomical to service low spend customers with a live agent. Just look at how much of Telecoms contact centre is now serviced from overseas (cheaper for them).


Actually very few of them are in the big picture. About 1/2 of the broadband and dial-up team are in manila, as are some of the prepay staff and they are trialing about 100 123 staff I blieve. Pretty small in the big picture when you consider 7000 Telecom staff, at least half of which id say are in call centres

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  #163733 11-Sep-2008 11:11
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undecided:  Pretty small in the big picture when you consider 7000 Telecom staff, at least half of which id say are in call centres


>3500 ?? You'd need that many explaining why nothing else was getting done :)

Telecom say they've got around 1500 in NZ "Contact Centres"

NonprayingMantis
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  #163896 11-Sep-2008 23:56
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that's right. 

article in today's herald:

http://www.nzherald.co.nz/section/11/story.cfm?c_id=11&objectid=10531555

Telecom is part-way through a trial relocation of 140 call centre roles to Manila. The company already uses 450 permanent staff in Manila to handle customer queries about its internet services and some other aspects of its business. It also has 1400 New Zealand-based customer service staff.

Madmax77
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  #163936 12-Sep-2008 08:32
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Now here's an interesting question, would you rather pay $1 (or something) to speak to someone in NZ all the time knowing you are keeping someone employed here, or would you rather pay nothing and speak to someone offshore...
it's a bit of a tough one, but I think I'd rather pay to keep someone off the dole (in which case I'd be paying anyway...damn those taxes)




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munchkin
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  #163987 12-Sep-2008 13:44
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Madmax77: Now here's an interesting question, would you rather pay $1 (or something) to speak to someone in NZ all the time knowing you are keeping someone employed here, or would you rather pay nothing and speak to someone offshore...
it's a bit of a tough one, but I think I'd rather pay to keep someone off the dole (in which case I'd be paying anyway...damn those taxes)


Madmax77, The Vodafone prepaid helpdesk is located in Cairo. That said, please stick to the topic at hand (I'll invite you to read the forum guidelines here) and stop trolling about Vodafone.

 
 
 
 

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cisconz
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  #164051 12-Sep-2008 17:40
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munchkin:
Madmax77, The Vodafone prepaid helpdesk is located in Cairo. That said, please stick to the topic at hand (I'll invite you to read the forum guidelines here) and stop trolling about Vodafone.


I Concur




Hmmmm

Madmax77
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  #164054 12-Sep-2008 17:47
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No trolling intended...I thought it would be interesting to get peoples opinions on the subject. Clearly this wasn't the place to do that.  Only used VF as a well known case where they charge, Trademe, Sella, and a number of other companies do so as well.
Perhaps I've move this to another thread.

Cheers
M77




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#164069 12-Sep-2008 18:19
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I think people saw your other posts with the question is trolling because it was very off topic - which is about new handsets for Telecom. Perhaps you could post this question in its own thread, as you yourself suggested?




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benalaberry

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  #164207 13-Sep-2008 13:17
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How much do you think the sanyo 3800 will be?

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