Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


patrickslee

27 posts

Geek


#260214 15-Nov-2019 21:24
Send private message

I have just switched to BigPipe and getting the same problem described in this post https://www.geekzone.co.nz/forums.asp?forumid=158&topicid=247727

 

I tried to contact support but I can't get someone who knows how to fix this problem. I kept getting canned troubleshooting instructions.

 

Is there anyone can help me with this?

 

 


Create new topic
freitasm
BDFL - Memuneh
68489 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2354461 15-Nov-2019 21:37
Send private message

Ping @bigpipenz





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure


BarTender
3209 posts

Uber Geek

Trusted
Lifetime subscriber

  #2354478 15-Nov-2019 22:33
Send private message

As always taking pride of the solution I built giving you free internet when not provisioned but kicks you off every 4 hours.




and


 
 
 
 


patrickslee

27 posts

Geek


  #2354489 15-Nov-2019 22:51
Send private message

BarTender: As always taking pride of the solution I built giving you free internet when not provisioned but kicks you off every 4 hours.

 

 

 

I'd rather have no internet so support can see a problem. At the moment nobody in support seems to know about it and I can't explain what's going on.

 

I managed to convince someone over live chat to read the previous post and he is going to escalate to someone tomorrow. Hopefully this will solve the problem.


michaelmurfy
/dev/null
9555 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2354498 15-Nov-2019 23:28
Send private message

BarTender: As always taking pride of the solution I built giving you free internet when not provisioned but kicks you off every 4 hours.

 

As mentioned previously you could have done it better by directing users to a locally hosted webpage informing them to make contact ;)





hio77
'That VDSL Cat'
12553 posts

Uber Geek

Trusted
Subscriber

  #2354631 16-Nov-2019 13:49
Send private message

patrickslee:

 

BarTender: As always taking pride of the solution I built giving you free internet when not provisioned but kicks you off every 4 hours.

 

 

 

I'd rather have no internet so support can see a problem. At the moment nobody in support seems to know about it and I can't explain what's going on.

 

I managed to convince someone over live chat to read the previous post and he is going to escalate to someone tomorrow. Hopefully this will solve the problem.

 

 

Truth be told, the dropping every 4 hours actually makes it easier to diagnose... 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


freitasm
BDFL - Memuneh
68489 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2354634 16-Nov-2019 14:06
Send private message

hio77:

 

Truth be told, the dropping every 4 hours actually makes it easier to diagnose... 

 

 

Except when you call the help desk and they don't know what you're talking about, like what happened to the OP.





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure


BarTender
3209 posts

Uber Geek

Trusted
Lifetime subscriber

  #2354660 16-Nov-2019 14:56
Send private message

patrickslee: I'd rather have no internet so support can see a problem. At the moment nobody in support seems to know about it and I can't explain what's going on.

 

I managed to convince someone over live chat to read the previous post and he is going to escalate to someone tomorrow. Hopefully this will solve the problem.

 


You're definitely the exception rather than the rule.
If you had to wait a week or so while provisioning sorts itself out and you didn't have any internet service I suspect you would be a tad grumpy.
I've seen provisioning errors on the Chorus side take weeks to resolve in the past I think my worst one took almost two months to solve. I don't miss those days.
If Spark didn't always give you service then you could be lucky going why don't I have service and perhaps you might get a call back in a few days once it's sorted.

 

michaelmurfy:

 

BarTender: As always taking pride of the solution I built giving you free internet when not provisioned but kicks you off every 4 hours.

 

As mentioned previously you could have done it better by directing users to a locally hosted webpage informing them to make contact ;)

 

 

You mean like 2Degrees did?





and


 
 
 
 


patrickslee

27 posts

Geek


  #2354773 16-Nov-2019 19:16
Send private message

BarTender:

 

You're definitely the exception rather than the rule.
If you had to wait a week or so while provisioning sorts itself out and you didn't have any internet service I suspect you would be a tad grumpy.
I've seen provisioning errors on the Chorus side take weeks to resolve in the past I think my worst one took almost two months to solve. I don't miss those days.
If Spark didn't always give you service then you could be lucky going why don't I have service and perhaps you might get a call back in a few days once it's sorted.

 

 

I believe you have reasons to do this the way you did, things beyond your control etc.

 

What I can't get my head around is that if this is such a common issue, to the point you have to write automation for, why the root cause haven't been identified and solved? At the very least why are the support staff still not made aware of this?

 

I mean, as the country's largest ISP, Spark can't even make their basic product working properly? This is simply beyond me.


BarTender
3209 posts

Uber Geek

Trusted
Lifetime subscriber

  #2354837 16-Nov-2019 21:28
Send private message

patrickslee:

BarTender:


You're definitely the exception rather than the rule.
If you had to wait a week or so while provisioning sorts itself out and you didn't have any internet service I suspect you would be a tad grumpy.
I've seen provisioning errors on the Chorus side take weeks to resolve in the past I think my worst one took almost two months to solve. I don't miss those days.
If Spark didn't always give you service then you could be lucky going why don't I have service and perhaps you might get a call back in a few days once it's sorted.



I believe you have reasons to do this the way you did, things beyond your control etc.


What I can't get my head around is that if this is such a common issue, to the point you have to write automation for, why the root cause haven't been identified and solved? At the very least why are the support staff still not made aware of this?


I mean, as the country's largest ISP, Spark can't even make their basic product working properly? This is simply beyond me.


Seems like you missed the part where I said Chorus. Where I should have also included all the LFCs.
It's very complicated stack involving connections to systems outside the RSPs control. Nothing basic or simple what so ever about providing broadband to many hundreds of thousands of connections.




and


patrickslee

27 posts

Geek


  #2355893 18-Nov-2019 16:44
Send private message

This issue is resolved by a member of the support team today. Still, this could be better if it didn't happen in the first place.


BarTender
3209 posts

Uber Geek

Trusted
Lifetime subscriber

  #2356872 18-Nov-2019 17:08
Send private message

patrickslee:

 

This issue is resolved by a member of the support team today. Still, this could be better if it didn't happen in the first place.

 

 

So my question to you now is: Would you have preferred to have internet that disconnected momentarily every 4 hours, or no service at all since you had your broadband connected?





and


patrickslee

27 posts

Geek


  #2356874 18-Nov-2019 17:13
Send private message

BarTender:

 

So my question to you now is: Would you have preferred to have internet that disconnected momentarily every 4 hours, or no service at all since you had your broadband connected?

 

 

Given the fact that support doesn't know what to do when internet is disconnected every 4 hours, I'd rather have no internet so support will try to deal with it with more urgency.

 

If support know how to deal with this then disconnect every 4 hours is obviously better.


freitasm
BDFL - Memuneh
68489 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2356875 18-Nov-2019 17:16
Send private message

Back to my point, it's a great idea - providing the help desk actually knew what this is all about. As it is, it looks like training is not happening.





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure


rugrat
2174 posts

Uber Geek

Lifetime subscriber

  #2356924 18-Nov-2019 19:32
Send private message

When provisioning failed with me, they couldn't make my landline work.

 

It took weeks to resolve, many phone calls and in meantime had no landline which was needed.

 

Did offer calls to a Spark mobile free, but didn't have mobile with Spark.

 

All they would say was to let provisioning do it's thing, and no one seemed to be able to force it through.

 

I even told them it was disconnecting every four hours (from router logs) and even with that info they couldn't fix.

 

I got help on geekzone in end, and thanks to people that helped me there. From memory was still another week.

 

I thought maybr because I was an early adopter on fibre but looks like still a thing.


Create new topic




News »

Amazon introduces new Echo devices
Posted 25-Sep-2020 11:56


Mad Catz introduces new S.T.R.I.K.E. 13 Mechanical Gaming Keyboard
Posted 25-Sep-2020 11:34


Vodafone NZ upgrades international submarine network
Posted 25-Sep-2020 09:09


Jabra announces wireless noise-cancelling airbuds, upgrade existing model
Posted 24-Sep-2020 14:43


Nokia 3.4 to be available in New Zealand
Posted 24-Sep-2020 14:34


HP announces new HP ENVY laptops aimed at content creators
Posted 24-Sep-2020 14:02


Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.