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Tony027

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#26101 11-Sep-2008 21:31
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Did you know anyone i mean any one can call telecom customer service and put a bar on your prepay account no password needed i think telecom should have some sort of security what do yous think about this im not happy with it

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munchkin
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  #163866 11-Sep-2008 21:43
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That's because unlike postpaid mobiles, there is no proof of identity for prepaid 'accounts'. If this ever does happen to you though, all you need is a proof of purchase and any Telecom store will unblock the phone for you.


 
 
 

You will find anything you want at MightyApe (affiliate link).
Tony027

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  #163868 11-Sep-2008 21:53
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so whats the point in filling in the details for the free ten dollars? they should have a system like vodafone i don't see why not plus what about if someone got there phone off trademe like i did it's brand new never been opend or used still got telecom seal how would they prove it

nate
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  #163874 11-Sep-2008 22:32
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Tony027: so whats the point in filling in the details for the free ten dollars? they should have a system like vodafone i don't see why not plus what about if someone got there phone off trademe like i did it's brand new never been opend or used still got telecom seal how would they prove it


Ask the buyer for the original proof of purchase.  Or get a mobile on account.

If you don't like Telecom's system, swap to Vodafone. Easy.



Tony027

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#163885 11-Sep-2008 23:08
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nate:
Tony027: so whats the point in filling in the details for the free ten dollars? they should have a system like vodafone i don't see why not plus what about if someone got there phone off trademe like i did it's brand new never been opend or used still got telecom seal how would they prove it


Ask the buyer for the original proof of purchase.  Or get a mobile on account.

If you don't like Telecom's system, swap to Vodafone. Easy.

whats wrong with makeing telecom system better big better faster stronger isn't that what we all want im sure others would agree no need to give me the (If you don't like Telecom's system, swap to Vodafone. Easy)  Attitude ha ha

munchkin
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  #163886 11-Sep-2008 23:09
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Somehow - and I'm not being rude here - I think others know how to make Telecom "Bigger, better, faster & stronger" more than you.

nzbnw
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#163888 11-Sep-2008 23:15
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I don't normally do this, but do you have anything better to complain about?

CSR's should preform certain checks to try and identify that phone is acutally the callers before baring. Now MOVE ON!

nzbnw







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