Any Spark techs here?

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358 posts

Ultimate Geek

#261450 28-Nov-2019 10:16

I'm wondering if there is any Spark techs here that might be able to give me insights into a problem we're having.

My retired mother recently moved to a Vodafone wireless based landline (and data). The data aspect is working fine. Calls to/from other Vodafone numbers are fine. For some odd reason, relatives on telecom/spark landlines are unable to call her, and any time she calls them she just gets an engaged tone. She can call their same numbers just fine from her mobile, but not from her landline.

Unfortunately Vodafone seem to be at a loss as to what is happening. I wondered someone from the other side might be able to see something? It sounds like something went wrong porting her number to this new service.

If someone is in a position to check this out, I'm happy to PM you her number.

Cheers!

chevrolux

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#2362163 28-Nov-2019 10:25

This is a routing issue. Vodafone need to log a fault with Spark.

It's not common, but happens every now and again when numbers ported between providers.

You need A-party (the caller), B-party (your mums number), and then time/date of the failed call.

Linux

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#2362168 28-Nov-2019 10:29

@hio77 should be able to check the routing

hio77

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Lizard Networks

#2362177 28-Nov-2019 10:41

chevrolux:

This is a routing issue. Vodafone need to log a fault with Spark.

It's not common, but happens every now and again when numbers ported between providers.

You need A-party (the caller), B-party (your mums number), and then time/date of the failed call.

Exactly the case, please take a few examples then log a fault, Our teams will look after it too :)

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

toejam316

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#2362233 28-Nov-2019 10:59

It always worries me when obvious issues are met with "Sorry don't know" by front line helpdesk...

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

chevrolux

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#2362239 28-Nov-2019 11:15

toejam316:

It always worries me when obvious issues are met with "Sorry don't know" by front line helpdesk...

Just another example of Vodafone's woeful inadequacy as a provider. This is an EXTREMELY simple task to resolve, and the the fact the OP says, "someone from Spark can't call me" should be the only keywords required to diagnose the issue after knowing the customer has recently ported across.

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358 posts

Ultimate Geek

#2362363 28-Nov-2019 16:20

Thanks for the info guys. After several days with this problem, it looks like Vodafone may have resolved it today. Phew...