Skinny mobile borked?

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny mobile borked?

surfisup1000

5288 posts

Uber Geek

#261517 2-Dec-2019 09:33

All of our 5 family skinny mobile subscriptions renewed yesterday and today none of our phones are working....

Txt messages confirm all accounts topped up and plans renewed...

But plans have been removed from our phones and nothing works...

Skinny not answering calls...

wratterus

1687 posts

Uber Geek

#2364359 2-Dec-2019 09:48

Mine $16 plan is about to renew in 2 hours...will let you know if it goes wrong.

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bandicoutts

17 posts

Geek

Trusted

#2364361 2-Dec-2019 09:50

Sorry to hear that! If you've been on the line for more than 5 minutes you're pretty close to the front of the queue so I'd recommend staying on, but you can also try live chat - I just tried and got through in 10 seconds. If you click on the link below, click on Chat, type in "person" and then click "Connect to Live Chat" you'll get through:

https://www.skinny.co.nz/help/

Alternatively, if you're comfortable dropping me a PM with the phone numbers I can ask one of the Skinny Mobile team to take a look into your account.

bandicoutts

17 posts

Geek

Trusted

#2364938 2-Dec-2019 15:59

@surfisup1000 did you manage to get this sorted?

Behodar

10371 posts

Uber Geek

Trusted

Lifetime subscriber

#2364947 2-Dec-2019 16:25

For what it's worth, my Skinny phone's been fine all day, although it's not renewal day for me. Tested in Tauranga and Whakatane.

surfisup1000

5288 posts

Uber Geek

#2364971 2-Dec-2019 17:15

bandicoutts:

@surfisup1000 did you manage to get this sorted?

Yes, entirely my fault in the end... although a few things threw me off.... my partners post top-up balance dropped below the plan renewal amount when she used voicemail.... so, plan didn't renew, balance was eaten by data charges.

Although, my phone wasn't working either.... i checked my skinny app and it said i wasn't on a plan and my rollover data/mins were unavailable until i was on a plan... bit weird, but, apparently I was on a plan, just the app showed the wrong info.

Then I had assumed all the devices had gone offline as it appeared 2 of them had.

Anyways, all good, skinny are awesome and helped fix up my stupidness :)

demeter23

148 posts

Master Geek

Trusted

#2364977 2-Dec-2019 17:22

Did you get the double data offer with your renewal?