Neighbours fibre install

Forums › Spark New Zealand (including Skinny and BigPipe) › Neighbours fibre install - No ONT?

sittingduckz

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#261866 18-Dec-2019 21:56

My neighbour had fibre installed today and asked me for help. Inside the house is a white box smaller than an ONT and no lights... it has a white clip over it and a green optical connection port on the underside. There just doesn't seem to be an ONT.

She has the spark router but nowhere to plug it in... her excitment about having internet quickly faded :)

Didn't get a photo unfortunately.

I'm not a complete idiot, I still have some parts missing.

Aucklandjafa

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#2378079 18-Dec-2019 21:59

Sounds like it’s a new Nokia ONT - don’t know why they’d install a blank box. Either way, not really a Spark issue

sittingduckz

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#2378081 18-Dec-2019 22:03

Aucklandjafa: Sounds like it’s a new Nokia ONT - don’t know why they’d install a blank box. Either way, not really a Spark issue

There isn't a Chorus catagory and spark is her provider, so following correct channels

I'm not a complete idiot, I still have some parts missing.

Linux

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#2378084 18-Dec-2019 22:07

Are they in a @ChorusNZ location or another fibre provider area?

sittingduckz

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#2378086 18-Dec-2019 22:10

Linux: Are they in a @ChorusNZ location or another fibre provider area?

In Auckland central...ish

I'm not a complete idiot, I still have some parts missing.

hio77

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#2378088 18-Dec-2019 22:12

do you mean this thing?

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sittingduckz

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#2378089 18-Dec-2019 22:14

hio77:

do you mean this thing?

Does that clip onto another box behind it? That part isn't there.

I'm not a complete idiot, I still have some parts missing.

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hio77

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#2378090 18-Dec-2019 22:14

Actually... what your describing sounds like the ITP.

i've got one sitting on my desk.. lemi find a photo..

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sittingduckz

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#2378091 18-Dec-2019 22:17

hio77:

Actually... what your describing sounds like the ITP.

i've got one sitting on my desk.. lemi find a photo..

Yes, just google it...

I'm not a complete idiot, I still have some parts missing.

hio77

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#2378093 18-Dec-2019 22:22

sittingduckz:

hio77:

Actually... what your describing sounds like the ITP.

i've got one sitting on my desk.. lemi find a photo..

Yes, just google it...

Kinda irony to your footer. there is a part missing ;)

install can't be complete.

Normally they would still install the ONT though and do the rest as an inside-out install.

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sittingduckz

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#2378094 18-Dec-2019 22:25

hio77:

sittingduckz:

hio77:

Actually... what your describing sounds like the ITP.

i've got one sitting on my desk.. lemi find a photo..

Yes, just google it...

Kinda irony to your footer. there is a part missing ;)

install can't be complete.

Normally they would still install the ONT though and do the rest as an inside-out install.

Really strange as the ETP seems to be all installed... maybe there is another issue that stopped them. I'm guessing the landlord knows but hasn't shared that info :)

Thanks for the replies!

I'm not a complete idiot, I still have some parts missing.

hio77

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#2378095 18-Dec-2019 22:29

sittingduckz:

Really strange as the ETP seems to be all installed... maybe there is another issue that stopped them. I'm guessing the landlord knows but hasn't shared that info :)

Thanks for the replies!

Someone who's approved on the account will be able to have a chat with the Fibre folk and get some further details. Quite likely it's been detailed aswell as hopefully explained to the customer that was present.

Maybe got kinda confused in conversation though?

surprised you didnt find the rj45 for Phone, unless that bit hasnt been done yet too.

Note, it's the ITP not ETP, ETP is the one that put on the outside of the house.

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michaelmurfy

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#2378099 18-Dec-2019 22:39

That photo is of my ONT @hio77 ;)

It slides off in the direction of that arrow:

Looks like the provisioning guys have not been yet to install the actual ONT, just the external fibre install. Depending on the service guys this may be done in 2 jobs.

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Chorusnz

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#2378200 19-Dec-2019 09:13

Looks like the provisioning guys have not been yet to install the actual ONT, just the external fibre install. Depending on the service guys this may be done in 2 jobs.

This. As part of final connect, the tech should plug your modem into the ONT and check its passing traffic.

@sittingduckz if you want to flick through the address i can just double check that, but I'm pretty sure this is the case.

^Richard