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61 posts

Master Geek


#261923 22-Dec-2019 14:00
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Recently I started using Skinny 4G broadband, modem B618s-65d.

 

Everything is fine except for that every day around 5:05pm the modem loses Internet connection:

 

Click to see full size

 

The log looks as if the connection disappears only briefly for a few seconds. But in fact, even after the "connected" event, I still have no connection for a while unless I reboot the modem. This is quite annoying.

 

I have kept all scheduled restarts and auto-updates disabled from the beginning.

 

Skinny support has not been helpful so far. They suggested a few copy-pasted things to try none of which would be relevant here:

 

  • moving the modem around — as if there was an issue getting a good 4G signal. No, there is none
  • factory reset — it does not appear there is any setting in the modem itself that would cause disconnection same time every 24 hours
  • using an ethernet connection instead of WiFi — I am only connecting to the modem via cable. Disabled the WiFi before even activating the plan
  • removing the SIM Card from the side of the modem, and reinserting it — again, there is no issue with getting the SIM recognised and hooked up to the base station

Does this look like an issue at the Skinny's network end? Like some sort of daily cron job doing something? How do I push them to look into this?


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136 posts

Master Geek

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  #2379980 22-Dec-2019 14:10
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That is network initiated, by design - it’s not fault.




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  #2379982 22-Dec-2019 14:25
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gajan: That is network initiated, by design - it’s not fault.


PDP drop?

 
 
 
 


74 posts

Master Geek


  #2380082 22-Dec-2019 15:44
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As someone said above, this is normal behaviour with a 4G Modem. My Skinny 4G modem does the same, as does my Spark 4G modem which is supplied by my work for working from home. I don't usually notice it with my Skinny modem unless I'm in the middle of a download, outlook throws an error or a page I'm loading fails or something, as the drop out is literally a second or two. However my work from home setup means I lose my entire desktop (it is a desktop as a service setup i.e. internet dependent) and have to re-login and wait for my desktop and all my apps to come back up. It's a darn nuisance.

 

There is an easy way to avoid this though. For my work modem I turn the modem off then on right before I turn my work computer on (just takes 5-10 secs for the modem to be ready). This is the easiest way to prevent losing connection as my hours of work vary. For my personal modem I fixed this by turning the modem off and on at 2.30am once when I got up in the night, and now it routinely resets itself then - well away from when I'm likely to be using the internet for anything.

 

EDIT: Just read your post again. Re not having internet connection for a while unless you reboot the modem - that part does sound odd. With both my 4G modems I get connection back within a second or two, on all my machines bar one laptop - which sometimes reports no internet connection after a drop out. This particular laptop does the same thing if it loses DSL connection sometimes too, not just when connected to my 4 G modem - even though the modem has well and truly re-established connection. So this may actually be your device rather than the modem causing the internet to remain unavailable. I find with said laptop if I flick on flight mode for a few secs it will usually reconnect after flight mode is turned off again.

 

The drop out every 24hrs is completely normal, but the internet not being available for a while afterwards isn't. If you can exclude your devices as being the cause by either rebooting them instead of the modem, or trying turning flight mode on & off, then it could be a modem issue. The 24hrly drop out should literally only be seconds.


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  #2380191 22-Dec-2019 18:22
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Yeah - just re-read the OP’s post as well - my bad for skim-reading! Needing to reset it after the network initiated disconnect is not at all normal. If after troubleshooting local devices (eg your not running a VPN, proxy DNS or other ‘non-standard’ things), getting a replacement modem maybe on the cards....




My comments and remarks are not necessarily of my employer.


74 posts

Master Geek


  #2380360 23-Dec-2019 12:38
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@gajan - what is the 24hrly network initiated disconnection actually for? What is the task it is completing at that time? I asked the Skinny helpdesk about it after observing the behaviour when I first got my Skinny modem (ages ago) and they had no idea and had never heard of it happening. It wasn't until my work provided me with a 4G modem from Spark (for working at home) and I observed the same behaviour with that one, that I realised this was likely by design rather than a fault. I'm just curious.


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Ultimate Geek

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  #2380362 23-Dec-2019 12:45
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Doesn't happen to mine. On either network - I've just checked back 20 days in the log files.

I did disable TR-069 access though.




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  #2380373 23-Dec-2019 13:10
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1024kb: Doesn't happen to mine. On either network - I've just checked back 20 days in the log files.

I did disable TR-069 access though.

 

That's a bad idea. You now get no updates.

 

 


 
 
 
 


xpd

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  #2380377 23-Dec-2019 13:29
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sbiddle:

 

1024kb: Doesn't happen to mine. On either network - I've just checked back 20 days in the log files.

I did disable TR-069 access though.

 

That's a bad idea. You now get no updates.

 

 

Which may have been a good move in this case, he never got the update that causes the drop outs ;)

 

Dont worry about the other holes in old firmware tho.... ;)

 

 





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Ultimate Geek

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Chorus

  #2383270 31-Dec-2019 12:52
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Hmmm this is interesting. I have a Skinny wireless connection at my bach and mine is doing the same - losing connection every day which cannot be fixed without manually restarting the modem. It's a pain in the butt.

 

I used to have Spark wireless at home a few years ago (with the exact same modem) and never had this issue.

 

The real pain for me is I was intending to keep the modem in a locked room of our bach so that our paying guests can use the WiFi - but they can't access the modem to A) fiddle with it, and B) steal it. If it has to be manually restarted every day then that will be a no-go.


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  #2383276 31-Dec-2019 12:57
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xpd:

sbiddle:


1024kb: Doesn't happen to mine. On either network - I've just checked back 20 days in the log files.

I did disable TR-069 access though.


That's a bad idea. You now get no updates.



Which may have been a good move in this case, he never got the update that causes the drop outs ;)


Dont worry about the other holes in old firmware tho.... ;)


 



Or the fact they may require a firmware push to work with new cell site technologies or requirements to prevent things like this happening.

It has happened...




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Ultimate Geek

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Trustpower

  #2383281 31-Dec-2019 12:58
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Something like this might help - https://www.bunnings.co.nz/hpm-plug-in-slim-digital-timer-7-day-white-d817slim_p04420195 :)

 

I'm using a B618 on my connection at home and haven't had any issues with dropouts/my Wyze cameras have stayed online without any problems while I've been away for the past few weeks. 





Any comments made are my personal views and does not represent those of my employer


'That VDSL Cat'
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  #2383528 31-Dec-2019 21:50
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@taneb1's modem i'd say is closest to being identical. 

 

 

 

Although not as relevant for the skinny side, you really shouldnt disable TR-069. on the spark side that pushes all the firmware, keeps voice all synced up etc (pretty sure we have disabled that menu)

 

Gajan was thinking of a slightly different situation that devices are rebooted, but that's not a network dropoff.

 

 

 

as he has said, i'd speak to faults. they will need to go through troubleshooting, look into it etc and ideally pass it along to the team to double check the network side before replacing the device.

 

 

 

might help if you give a bit more detail about your setup too. It's always possible that something else is interfering and starting up at that particular time.

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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