Spark/xtra mail outage

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Forums › Spark New Zealand (including Skinny and BigPipe) › Spark/xtra mail outage

FineWine

2981 posts

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Nurse (R)

Lifetime subscriber

#262243 12-Jan-2020 11:44

Been trying to connect to https://webmail.xtra.co.nz/appsuite/ for over ½ hr plus my desktop smtp is not connecting though POP & imap are. Internet otherwise working.

Sparks ivy help chat is taking a long time between questions and answers but now being transferred to Technical Team

Anyone else having problems.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

FineWine

2981 posts

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Trusted

Nurse (R)

Lifetime subscriber

#2390577 12-Jan-2020 11:51

UPDATE from ivy:

There is an issue with the website right now. It has been reported to people who can fix it. it might be fixed after few hours. We don't have an exact time as of the moment.

Though this problem is not on https://www.spark.co.nz/outages/

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

qwertee

709 posts

Ultimate Geek

Lifetime subscriber

#2390579 12-Jan-2020 12:02

time 12pm

Able to access my xtra webmail on my surface pro chrome browser

FineWine

2981 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#2390587 12-Jan-2020 14:25

all up and going again

thanks Spark

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

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