iPhone dropping to 3G on voice call from 4G.

Forums › Spark New Zealand (including Skinny and BigPipe) › iPhone dropping to 3G on voice call from 4G.

JaseNZ

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#265461 22-Jan-2020 15:14

When I make a call my phone symbol drops from 4G to 3G , signal is good and does it anywhere I am in CHCH , Took a look at the wife's iPhone and it does the same.

Is this normal when making a call ?? , If not do we both have settings not correct somewhere.

My phone is 11 pro max and wife's is 10 X Max.

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sbiddle

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#2404699 22-Jan-2020 15:19

Phones have always had to drop back to 3G for voice calls because 4G doesn't support circuit switched voice.

VoLTE has solved that issue so calls are carried over 4G. All 3 networks are progressively rolling VoLTE out as of late last year. I can only assume you're not in a VoLTE area or this has not been provisioned correctly on your devices.

DjShadow

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#2404715 22-Jan-2020 15:30

Assuming you are on Spark go into Settings > Mobile > Mobile Data Options > Voice & Data > Select 4G, VoLTE On

Wait a little while then it should stay on 4G while making calls (Someone will correct me on how long this takes to kick in)

JaseNZ

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#2404725 22-Jan-2020 15:36

Thanks Guys, it is something that I have never ever noticed until today when making a call in carplay and seeing it drop down to 3G , Have changed to the suggested settings and will see if that makes a difference.

Jase.

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hio77

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#2404747 22-Jan-2020 16:16

Jase, DM me your number. i'll double check it's looking correct now...

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JaseNZ

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#2404777 22-Jan-2020 16:50

hio77:

Jase, DM me your number. i'll double check it's looking correct now...

@hio77 , and sent 😀

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hio77

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#2404801 22-Jan-2020 17:29

Looks good. Looks like following the steps above, you have only just triggered activation though so might need to reboot device before it fully starts working.

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JaseNZ

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#2404802 22-Jan-2020 17:32

hio77:

Looks good. Looks like following the steps above, you have only just triggered activation though so might need to reboot device before it fully starts working.

Thanks for that very much appreciated.

Jase

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JaseNZ

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#2404901 22-Jan-2020 18:49

Yup can confirm that sorted it does not drop back to 3G now , yay thanks again.

Jase.

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DjShadow

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#2404903 22-Jan-2020 18:53

I do like the quicker ringing speed VoLTE has, called the parents earlier today who use Spark Wireless (VoIP) and the ringing starts about as fast as you would expect when dialing a local number on a landline

JaseNZ

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#2404907 22-Jan-2020 18:58

DjShadow:

I do like the quicker ringing speed VoLTE has, called the parents earlier today who use Spark Wireless (VoIP) and the ringing starts about as fast as you would expect when dialing a local number on a landline

I just noticed that when testing it out, Before when I was testing it I could dial the wife watch the 4G drop down to 3G then had plenty of time to cancel the call before it started. When I tried it before I did not even have time to cancel the call caught me off guard because wife answered quickly and was like What and I was ermmm hey testing stuff in which she just hung up hahahaha.

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hio77

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#2404908 22-Jan-2020 18:59

DjShadow:
I do like the quicker ringing speed VoLTE has, called the parents earlier today who use Spark Wireless (VoIP) and the ringing starts about as fast as you would expect when dialing a local number on a landline

Both terminate on the same platform so makes sense :)

Never heard of that as a benefit though!

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Shoes2468

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#2405270 23-Jan-2020 14:08

hio77:
DjShadow:

I do like the quicker ringing speed VoLTE has, called the parents earlier today who use Spark Wireless (VoIP) and the ringing starts about as fast as you would expect when dialing a local number on a landline

Both terminate on the same platform so makes sense :)

Never heard of that as a benefit though!

Noticed this as well, ringing starts much quicker to alot of people!