Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




73 posts

Master Geek


#268142 2-Mar-2020 08:01
Send private message

We've had this issue with a number of routers now; originally assumed it was the not very good router that Spark provided us with (Huawei dual band modem/router), but we now have a very good Netgear Nighthawk AX8 which has just started doing the same thing.  It'll drop connection for some devices but not others, usually starts with the mobile devices and then moves onto the rest.  It happened when we were on VDSL and is happening again now that we're on fibre, this tells me it's not the internal wiring of the house since the fibre doesn't use what was already here.  The wi-fi signal is still fine, but no connectivity.  Has anyone else had this problem and if so how did you fix it?   It seems to start happening about 6 months after a new router goes in.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
1984 posts

Uber Geek

Lifetime subscriber

  #2429886 2-Mar-2020 09:30
Send private message

How many devices are using the router... include printers...everything connecting...


7607 posts

Uber Geek

Trusted
Subscriber

  #2429915 2-Mar-2020 10:13
Send private message

Hi, so you say during this drop out the WiFi is fine, so during this issue on an affected devices can you ping the router, and can you ping a public IP ie 8.8.8.8

 

Cyril


 
 
 
 




73 posts

Master Geek


  #2429925 2-Mar-2020 10:30
Send private message

Goosey:

 

How many devices are using the router... include printers...everything connecting...

 

 

 

 

16 if I've calculated correctly, but they're not all on at the same time.  That includes the following:

 

Range extender (necessary for my husband's work PC which has never been able to find the main router)

 

printer

 

2 cellphones

 

2 ipads

 

tablet

 

2 kindles (only one usually has wi-fi enabled)

 

chromebook

 

2 laptops (plus husband's work one on the extender; one laptop is never turned on though)

 

2 PC

 

Xbox One S and Xbox 360

 

I made sure that when I bought the new router that it was able to cope with the expected load




73 posts

Master Geek


  #2429927 2-Mar-2020 10:32
Send private message

cyril7:

 

Hi, so you say during this drop out the WiFi is fine, so during this issue on an affected devices can you ping the router, and can you ping a public IP ie 8.8.8.8

 

Cyril

 

 

 

 

I'll have to check that next time it happens; didn't think to check that this morning when the PC lost connectivity; I turned the router off at the wall instead.  If it happens on the iPad tonight I'll try that with the iPad

 

 


3752 posts

Uber Geek

Lifetime subscriber

  #2429983 2-Mar-2020 11:03
Send private message

My guess... the connection to the Internet is dropped. You only notice on the various devices when you actually try to use the Internet, hence being noticed first on WiFi devices and later on others.

 

FWIW, I'm seeing occasional (once a week to once a fortnight?) Internet connection loss on my StuffFibre connection via a newly-supplied Asus router. :( Turning the router off and on fixes the issue. It appears to be a router issue... when it happens, I can't browse to the router.

 

Hoping that a patch will come out soon to fix this.

 

 


3854 posts

Uber Geek

Trusted

  #2429986 2-Mar-2020 11:05
Send private message

It could be another signal interfering with your WiFi signal. Use a WiFi Analyser app to see what other WiFi signals are about.. You may find another signal on same channel as your WiFi. A lot of routers come pre configured on the same channel.

It also could be a device like a a landline mobile handset, either one you may have or one nearby, especially if someone has imported a "juiced up" one for better range and also infringes on the WiFi bandwidth

Either way go into the router settings and choose another channel, especially if there is someone else with a strong signal on the same channel as you.




Sony Xperia X running Sailfish OS. https://sailfishos.org The true independent open source mobile OS 
Samsung Galaxy Tab S3
Nokia N1
Dell Inspiron 14z i5


595 posts

Ultimate Geek

Trusted

  #2430065 2-Mar-2020 12:25

sewsable:

 

We've had this issue with a number of routers now; originally assumed it was the not very good router that Spark provided us with (Huawei dual band modem/router), but we now have a very good Netgear Nighthawk AX8 which has just started doing the same thing.  It'll drop connection for some devices but not others, usually starts with the mobile devices and then moves onto the rest.  It happened when we were on VDSL and is happening again now that we're on fibre, this tells me it's not the internal wiring of the house since the fibre doesn't use what was already here.  The wi-fi signal is still fine, but no connectivity.  Has anyone else had this problem and if so how did you fix it?   It seems to start happening about 6 months after a new router goes in.

 

 

 

 

Use a UPS, I bet you have a power interference problem.


 
 
 
 


2136 posts

Uber Geek


  #2430071 2-Mar-2020 12:34
Send private message

sewsable:

 

We've had this issue with a number of routers now

 

 

Perhaps your wifi signal isnt as good as you thought (interference , poor signal strength etc)

 


Look at where the wifi router is, and where the devices that drop off are.
Are they connection via 2.4 or 5.8 ?
Is the router somewhere that allows reasonable cooling, and not in a metal box ?
Is a local device swamping the wifi (eg with a big movie download/upload etc) ?

 

Login to the router when this next happens , see whats actually connected

 

 


1202 posts

Uber Geek


  #2430074 2-Mar-2020 12:39
Send private message

Ask a silly question but did you swap out the wifi extender when you got a new router? If the extender was causing problems it would explain why all devices don't loose the connection at the same time and why 2 different routers and 2 different internet connections (vdsl/fibre) have the same symptoms. 

 

Also is there good air circulation around the router? It's not sitting on a towel/in a cupboard/under clutter or something else that restricts the air vents?




73 posts

Master Geek


  #2430090 2-Mar-2020 13:12
Send private message

The router is on top of a tea trolley so plenty of air flow, I'm careful with that for all electronics since I know they tend to heat up.  I'll check the channels shortly; can't change it at the moment as I'm gaming and don't want to fiddle with that till I've finished, lol.  

 

I'll look into a UPS, suspect it's not in the budget right now though; have to pay for a new bed and for Dh's motorbike registration; not a cheap time!  

 

Thanks for the suggestions guys, if anything else occurs to you let me know and I'll follow these leads in the meantime and see what I can find.


595 posts

Ultimate Geek

Trusted

  #2430104 2-Mar-2020 13:32

sewsable:

 

 

 

I'll look into a UPS, suspect it's not in the budget right now though; have to pay for a new bed and for Dh's motorbike registration; not a cheap time!  

 

 

 

 

 

 

 

 

https://www.pbtech.co.nz/product/UPSPWR2555987/Eaton-5E-Tower-UPS--650VA--360W--2-ANZ-Outlets--Li

 

Its worth the hundred bucks.




73 posts

Master Geek


  #2430134 2-Mar-2020 14:58
Send private message

I've just changed channels, it was set to auto but seemed to be on 9, as was one of our neighbours.  When I changed it the extender automatically changed to the same channel; not sure if that's meant to do that or not.  Wish the work laptop would detect the main router, but it never has and since it's a work one we can't play with settings anyway, even if I knew what to change to find it.


/dev/null
9386 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2430137 2-Mar-2020 15:06
Send private message

The Extender is likely your problem - do not use these. They make your WiFi utterly rubbish. Try unplugging it and go without for a while.

 

Ideally, you want to replace your system with a mesh solution. Since you're on Spark you should phone up and ask for the Smart Modem + Smart Mesh extender. It is superior than your current router even if on paper it doesn't seem that way. Also this is the supported router with Spark.

 

@hio77 may be able to help here.





1055 posts

Uber Geek

Lifetime subscriber

  #2430151 2-Mar-2020 15:52
Send private message

sewsable:

 

Goosey:

 

How many devices are using the router... include printers...everything connecting...

 

 

 

 

16 if I've calculated correctly, but they're not all on at the same time.  That includes the following:

 

Range extender (necessary for my husband's work PC which has never been able to find the main router)

 

printer

 

2 cellphones

 

2 ipads

 

tablet

 

2 kindles (only one usually has wi-fi enabled)

 

chromebook

 

2 laptops (plus husband's work one on the extender; one laptop is never turned on though)

 

2 PC

 

Xbox One S and Xbox 360

 

I made sure that when I bought the new router that it was able to cope with the expected load

 

 

Any other devices using WiFi or 2.4GHz band: TV, Set top Box, Sky TV, TV home theatre, security cameras, Blue tooth devices, wireless keyboards and mice ? 





Gordy


1984 posts

Uber Geek

Lifetime subscriber

  #2430153 2-Mar-2020 15:56
Send private message

Could the issue with a particular laptop be due to encryption AKA, might be an issue with WPA/PSK, etc etc

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28


Apple announces Mac transition to Apple silicon
Posted 23-Jun-2020 08:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.