Static IP Address changed overnight

Forums › Spark New Zealand (including Skinny and BigPipe) › Static IP Address changed overnight

Senecio

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#268336 13-Mar-2020 08:34

I've logged a ticket with Bigpipe and waiting for them to come back to me. Just curious if any other Bigpipe customers had this happen overnight.

I've been with Bigpipe for about 6 months now and paid for a static IP up front when I joined. Everything has been fine and I've had the same IP the whole time. Woke up this morning and I couldn't stream anything on my Apple TV. Checked DNS4Me and my IP address had changed over night. I haven't rebooted the router and no power cuts overnight. Even if I had would have expected the same IP address to be provided.

Anyone else have this?

halper86

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#2437324 13-Mar-2020 09:08

Are you in Wellington or surrounds by any chance?

Senecio

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#2437330 13-Mar-2020 09:15

halper86:

Are you in Wellington or surrounds by any chance?

No, West Auckland.

@Hio77 has had a quick look and advised to contact support. Something weird about swapping ASIDs with another customer?

itxtme

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#2437332 13-Mar-2020 09:20

Ive had it happen previously, I went on live chat and asked to speak to a human and they changed it back. Never happened again

hio77

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#2437341 13-Mar-2020 09:38

Senecio:

halper86:

Are you in Wellington or surrounds by any chance?

No, West Auckland.

@Hio77 has had a quick look and advised to contact support. Something weird about swapping ASIDs with another customer?

Appolgies, as mentioned in DM, i missread. It's far simpler than that. You simply dropped for the first time due to a software upgrade :)

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Senecio

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#2437351 13-Mar-2020 09:52

Cheers. On live chat with Bigpipe support now. Looks like that static IP was never provisioned despite having paid for it.Hopefully its a simple solve.

Senecio

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#2437405 13-Mar-2020 10:19

All sorted now. Thanks @hio77, as suspected I was never on a Static IP despite paying for one. Last night was the first disconnect due to an ONT software upgrade so I had just kept the same dynamic IP for all this time.

New IP provisioned now in a completely different range. My wife will be happy now that she can stream All4.

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nztim

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#2437644 13-Mar-2020 18:12

I dropped at about 10pm last night and had to power cycle router, but still have my static :)

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hio77

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#2437653 13-Mar-2020 18:14

nztim: I dropped at about 10pm last night and had to power cycle router, but still have my static :)

I can't speak for bigpipe, but highly likely it was a one off mistake. Op would have picked it up earlier if their service wasn't rock solid. Literally the first drop since provisioning and due to a olt or ont upgrade (I didn't check which software upgrade is enough for me)

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getontoit99

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#2459671 12-Apr-2020 09:25

On BP with a fixed IP since September 2019, twice now the IP address has changed. The last time in February, it took several days to be resolved due to waiting for a response to my emailed ticket.

There's nothing life and death running on my fixed IP (yet) but the 1/4 of me that is Scottish grumps at having paid $45 for an IP address that fixed for only most of the time😆