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818 posts

Ultimate Geek

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#268336 13-Mar-2020 08:34
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I've logged a ticket with Bigpipe and waiting for them to come back to me. Just curious if any other Bigpipe customers had this happen overnight.

 

 

 

I've been with Bigpipe for about 6 months now and paid for a static IP up front when I joined. Everything has been fine and I've had the same IP the whole time. Woke up this morning and I couldn't stream anything on my Apple TV. Checked DNS4Me and my IP address had changed over night. I haven't rebooted the router and no power cuts overnight. Even if I had would have expected the same IP address to be provided.

 

 

 

Anyone else have this?


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227 posts

Master Geek


  #2437324 13-Mar-2020 09:08
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Are you in Wellington or surrounds by any chance?




818 posts

Ultimate Geek

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  #2437330 13-Mar-2020 09:15
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halper86:

 

Are you in Wellington or surrounds by any chance?

 

 

No, West Auckland.

 

 

 

@Hio77 has had a quick look and advised to contact support. Something weird about swapping ASIDs with another customer?


 
 
 
 


1756 posts

Uber Geek

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  #2437332 13-Mar-2020 09:20
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Ive had it happen previously, I went on live chat and asked to speak to a human and they changed it back.  Never happened again

 

 


'That VDSL Cat'
12356 posts

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Spark
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  #2437341 13-Mar-2020 09:38
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Senecio:

 

halper86:

 

Are you in Wellington or surrounds by any chance?

 

 

No, West Auckland.

 

 

 

@Hio77 has had a quick look and advised to contact support. Something weird about swapping ASIDs with another customer?

 

 

Appolgies, as mentioned in DM, i missread. It's far simpler than that. You simply dropped for the first time due to a software upgrade :)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 




818 posts

Ultimate Geek

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  #2437351 13-Mar-2020 09:52
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Cheers. On live chat with Bigpipe support now. Looks like that static IP was never provisioned despite having paid for it.Hopefully its a simple solve.




818 posts

Ultimate Geek

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  #2437405 13-Mar-2020 10:19
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All sorted now. Thanks @hio77, as suspected I was never on a Static IP despite paying for one. Last night was the first disconnect due to an ONT software upgrade so I had just kept the same dynamic IP for all this time. 

 

New IP provisioned now in a completely different range. My wife will be happy now that she can stream All4.


552 posts

Ultimate Geek

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  #2437644 13-Mar-2020 18:12
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I dropped at about 10pm last night and had to power cycle router, but still have my static :)

 
 
 
 


'That VDSL Cat'
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  #2437653 13-Mar-2020 18:14
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nztim: I dropped at about 10pm last night and had to power cycle router, but still have my static :)

I can't speak for bigpipe, but highly likely it was a one off mistake. Op would have picked it up earlier if their service wasn't rock solid. Literally the first drop since provisioning and due to a olt or ont upgrade (I didn't check which software upgrade is enough for me)




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


53 posts

Master Geek

Lifetime subscriber

  #2459671 12-Apr-2020 09:25
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On BP with a fixed IP since September 2019, twice now the IP address has changed. The last time in February, it took several days to be resolved due to waiting for a response to my emailed ticket.

 

There's nothing life and death running on my fixed IP (yet) but the 1/4 of me that is Scottish grumps at having paid $45 for an IP address that fixed for only most of the time😆   

 

 

 

 

 

 

 

 


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