Can receive SMS but cannot send/call to specific number!

Forums › Spark New Zealand (including Skinny and BigPipe) › Can receive SMS but cannot send/call to specific number!

Batman

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#268345 13-Mar-2020 18:12

So my wife who is on Skinny, is receiving messages from a couple of friends but when she replies it would not send. the iphone says "message send failure not delivered". She is also unable to call them, it returns a doo doo doo doo tone she says.

Only to TWO people. everything else is fine.

She is not on imessage (checked, yes it is off/disabled) and her mates are not using iphones.

Any ideas?

Linux

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#2437654 13-Mar-2020 18:17

A party network maybe number range is not opened up

1024kb

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#2437675 13-Mar-2020 19:39

Blacklisted / blocked at other end maybe? Have seen it before when peeps have been busy doing experimental fiddling with settings then forget to undo them.

To check on Android, from the dial screen push the 3 dots, go Settings & it's right there. Or just search in Settings.

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Batman

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#2437679 13-Mar-2020 19:53

i would have thought if it was blocked by other party then the sms would appear to have been sent? is that anything to go by?

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#2437783 13-Mar-2020 22:28

1024kb: Blacklisted / blocked at other end maybe? Have seen it before when peeps have been busy doing experimental fiddling with settings then forget to undo them.

To check on Android, from the dial screen push the 3 dots, go Settings & it's right there. Or just search in Settings.

The handset still has to send the SMS even if blocked on the B party network / handset so it can't be that

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#2437784 13-Mar-2020 22:29

Batman:
i would have thought if it was blocked by other party then the sms would appear to have been sent? is that anything to go by?

Yes 100% correct

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#2437801 13-Mar-2020 23:59

"message send failure not delivered" - I picked that as not delivered, rather than not sent.

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