Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


bmt



564 posts

Ultimate Geek


#268527 24-Mar-2020 08:41
Send private message

Got fed up with Vodafone glitching out again and not letting me change my phone plan last night so signed up for a Spark prepay plan. Since I have an S20 I saw eSim was an option and selected it. I've set it up and also been billed for the prepay.

 

It wasn't and still isn't working, and I can't register for the MySpark thing using my number. I've just been on the live chat and they told me it takes 5 - 7 days to transfer between network providers.

 

Is this some kind of joke?? Years ago when I last did this sort of thing it took a couple of hours max with a physical sim. Surely in 2020 this kind of thing can be done near instantly? Does anybody have recent experience transferring from Vodafone (or other) to Spark and it taking 5 - 7 days? 

 

Very shook!


Create new topic
7603 posts

Uber Geek

Trusted
Subscriber

  #2445180 24-Mar-2020 08:45
Send private message

Hi, I have always know porting a number, fixed wire on mobile between operators takes several days, as opposed to activating a SIM with any random number

 

Cyril


2369 posts

Uber Geek

Trusted
Spark

  #2445232 24-Mar-2020 09:42
Send private message

Usually that would be related to shipment of the physical SIM, which obviously isn't required here.

 

Did you manage to place an order? If that was done and the port approved you can dial 0800 785 785 and it will bring the time forward for current time plus 2 hours if that makes sense?

 

nzbnw








 
 
 
 


bmt



564 posts

Ultimate Geek


  #2445443 24-Mar-2020 13:29
Send private message

Yep, received two emails, one with an invoice and the other stating an eSim has been reserved with a QR code needed to activate.

 

Will try call today.


2369 posts

Uber Geek

Trusted
Spark

  #2445448 24-Mar-2020 13:34
Send private message

Excellent - it's an automated function, will just ask you to enter your mobile # :) 

 

 

 

nzbnw








bmt



564 posts

Ultimate Geek


  #2445633 24-Mar-2020 17:59
Send private message

All done (via another phone obviously..).

 

Much more helpful than the chatbot. As it happens I did a uni assignment (blog post format) last year about AI replacing humans and mentioned about dear Ivy ;)

 

 

Since I’m currently with Spark, I tried to use Spark’s chatbot Ivy to get a better deal from them, but it led to a conversation going around in circles. Ultimately, with Ivy unable to understand the value of the Vodafone deal, or even anything beyond a selection of pre-prepared responses, the conversation led to Ivy making way for a human.

 

Got an A..


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28


Apple announces Mac transition to Apple silicon
Posted 23-Jun-2020 08:18


OPPO A72 a top mid-tier smartphone
Posted 19-Jun-2020 18:02


D-Link A/NZ launches new smart AX1500 Wi-Fi 6 Router
Posted 19-Jun-2020 15:03



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.