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Topic # 26871 6-Oct-2008 12:07
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It looks like Telecom is bringing down the toll call on its new plan Total Home:


NZ toll boundaries a thing of the past with Telecom’s Total Home


Telecom has announced the launch of a new monthly plan for residential customers that eliminates toll charges in New Zealand for national calls.


Called Total Home, the bundle of services includes an unlimited number of national calls, 10 gigabytes (GB) of data per month for Broadband, home landline and cheaper international capped calls. 


“Total Home aims to provide our customers with the freedom to do more with all their home services without having to worry about the cost”, says David Craig, Telecom’s GM of Marketing. 


“They can make as many calls as they like, surf the internet and also enjoy the benefits of free premium broadband services like McAfee Security Suite at one fixed price, eliminating surprises.”


“And 10GB of data is enough for the average Kiwi family or flat to send around 5000 emails, or buy 200 songs or 12 movies online – every month,” says Mr Craig.


The offer also includes a 24 hour, seven day a week service and support help desk, and free access to Telecom Premium Services like Yahoo!Xtra Pro Mail, FlickrPro Photos, and Telecom Security Suite (from McAfee and worth $94.50 a year)


For a monthly price of $99 in the cities of Auckland, Wellington and parts of Christchurch, or $109 in other areas Telecom Total Home customers will receive:


• Unlimited number of national landline calls with up to 2 hours talk time on each call
• 10GB Broadband data allowance a month
• 33c per minute calling to Telecom Mobiles
• $2.00 for 2 hours talk time to Australian landlines (that’s 120 minutes of talking for a maximum charge of $2)
• $4.50 for 2 hours talk time to landlines in the UK, Ireland, USA and Canada


The introduction of Total Home comes one week after Telecom announced it was adding more value to most of its Broadband plans including an increase in data allowances on a number of plans as well as the removal of upload speed caps on some services.


“We are focussed on improving our products and services to meet customers’ evolving needs; and unlike some products in the market Total Home is available to all New Zealanders – not just those in certain regions,” says Mr Craig.


Total Home is available from Monday 6 October. For more information visit www.telecom.co.nz/totalhome






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  Reply # 169272 6-Oct-2008 12:20
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Very interesting and quite appealing.  May be worth switching back from Xnet (although it is a bugger that I deleted our Xtra email addresses a couple of months back).




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  Reply # 169279 6-Oct-2008 12:39
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Good to see the concept of a "tollcall" is now being relegated to history.. It's something that is long overdue.


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  Reply # 169289 6-Oct-2008 13:35
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I like that they provide a tool to lookup whether the plan is good value for you.




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  Reply # 169340 6-Oct-2008 16:40
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You can also upgrade to the higher usage BB plans if you want (e.g. Pro with 40GB). You aren’t limited to the 10GB option.

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  Reply # 169347 6-Oct-2008 16:59
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We had a good talk about this on the VF forum today...

Hopefully the competition sees that Telecom will step up to the mark. Telecom have basically been dormant for this time, while competitors have been adding data / reducing prices to their broadband plans as well as Orcon and Vodafone packaging their home phone and broadband together.

It's a good move (especially in such economic times)




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Reply # 170793 12-Oct-2008 22:57
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Please do not be tempted to change back to Telecom. They are only offering this plan because of pressure put on them by small opposition companies like Xnet, 2Talk etc. These brave companies deserve your support in return for bringing some long long overdue opposition to table. If we do not continue to support these companies we will quickly be back to square one. Also.... what absolute lies about this service being available to the whole country, I live in Papamoa which has a significant population yet I cannot get caller ID because our exchange is overloaded and outdated. Plus without a voip service like 2Talk and a local wireless provider I would have had to close or move my home business as the phone and internet stops every time it rains. I perservered for four years trying to get it fixed before giving up.
So PLEASE be staunch and support those who support YOU!

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Reply # 170796 12-Oct-2008 23:29
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AlexTheCamel:
So PLEASE be staunch and support those who support YOU!


Thats why my landline, broadband, mobile, and tolls are with Telecom.




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  Reply # 170797 12-Oct-2008 23:41
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AlexTheCamel: Also.... what absolute lies about this service being available to the whole country, I live in Papamoa which has a significant population yet I cannot get caller ID because our exchange is overloaded and outdated.

Naturally, limits apply on whether service is available to you specifically, such as exchange congestion - amongst other things. It isn't as if Telecom held a top-level meeting and decided to provide service to everywhere else in the country but your home.
Caller ID [specifically] has nothing to do with Total-Home, either.
I find it funny that you have almost blind loyalty to a company, too. What have they done for you? They're providing a service that you pay for, if they were giving it away, then I'd understand.




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  Reply # 170963 13-Oct-2008 21:48
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AlexTheCamel: Please do not be tempted to change back to Telecom. They are only offering this plan because of pressure put on them by small opposition companies like Xnet, 2Talk etc. These brave companies deserve your support in return for bringing some long long overdue opposition to table. If we do not continue to support these companies we will quickly be back to square one. Also.... what absolute lies about this service being available to the whole country, I live in Papamoa which has a significant population yet I cannot get caller ID because our exchange is overloaded and outdated. Plus without a voip service like 2Talk and a local wireless provider I would have had to close or move my home business as the phone and internet stops every time it rains. I perservered for four years trying to get it fixed before giving up.
So PLEASE be staunch and support those who support YOU!



Caller ID isn't included in total home, so not sure why you bring that up.


I doubt total Home has much to do with small companies putting pressure on Telecom.  how many connections do you think these small companies take from Telecom?  (the clue is in the part I bolded)

More likley vodafone (and probably Orcon) are the stimulus to Telecom's recent competitive drive.

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  Reply # 170991 13-Oct-2008 22:56
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Bad choice using xnet as an example. Go to the xnet forum and see how many have flown the coop or are about to!

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Reply # 172920 22-Oct-2008 23:16
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cokemaster:
AlexTheCamel:
So PLEASE be staunch and support those who support YOU!


Thats why my landline, broadband, mobile, and tolls are with Telecom.


Hmm, I get 10G Nakeddsl from Snap (thats $69.95 full speed up&down),then add a 2talk local number for free local calls and 25c/min cell calls (thats $7), add an Oz provider for 80 untimed toll calls to 70 countries incl NZ (thats A$5) and the Grand total is... 69.95+7+5.5 =$82.45 per month (and i can ring all my family and friends overseas as well, not to mention all 2talks free features). Now why would i get Telecoms Total Home for $99 or more ?

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  Reply # 172922 22-Oct-2008 23:24
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Good for you. If it works for you - :)

I don't have time to mess around with various VoIP providers in order to get the cheapest call. I'd rather pay a little bit more* and not have to worry about what provider my voip call is being routed through, or how much prepaid credit I have on my 2talk account.

And when things don't work. I like being able to talk to someone to get my communications equipment back up on its feet. For me, a few cents or even dollars is not worth the time... but of course it depends on how much you value your time.

* Which is why I used VFX for a while, but in the end went back to the POTS line because I couldn't really justify having two lines. Plus it was cheaper in some instances to use POTS.

I personally think that plans like this are great - but thats just my opinion.




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  Reply # 172926 22-Oct-2008 23:53
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Quite true, setup is much easier, but once setup you dont need to touch. Also a small UPS is also recommended if you're not in the city. Ive been using a two-voip-provider setup for almost two years now with zero problems. The best feature i think is having voicemail emailed.

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