Spark Fibre to 2 Degrees degraded upload speeds

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Fibre to 2 Degrees degraded upload speeds

chillr

32 posts

Geek
+1 received by user: 4

#269906 14-Apr-2020 12:28

Anyone else having poor upload speeds to 2 Degrees?

We're on Spark Fibre MAX and currently getting 372Mb down / 5Mb up to 2 Degrees

Upload speeds to other ISP's seem normal

Vodafone 298Mb down / 366Mb

1 | 2

2405 posts

Uber Geek
+1 received by user: 382

Trusted

Subscriber

#2461000 14-Apr-2020 12:34

Noticed this a few days ago on the 2degrees server. I’m also Spark, all other servers are fine, don’t get more than about 10Mb upload on the 2degrees one.

Jase2985

13730 posts

Uber Geek
+1 received by user: 6202

ID Verified

Lifetime subscriber

#2461001 14-Apr-2020 12:35

the uploads are a little slower on my Spark VDSL connection, its about 6mbps slower than any other server i try.

wratterus

1687 posts

Uber Geek
+1 received by user: 678

#2461007 14-Apr-2020 12:43

Are you seeing an actual issue, or just the slower speedtest result? I'm seeing the same thing, testing to 2D Auckland and Chch from Spark - I am only on 100/20 currently but only get 7 - 9mbps upload from those servers.

I'm VPN'd to a 2D connection and am pulling around 30mbps through that no issues.

Edit - I should say 30mbps is about the limit of the VPN so that is normal in this case.

chillr

32 posts

Geek
+1 received by user: 4

#2461015 14-Apr-2020 12:50

wratterus:

Are you seeing an actual issue, or just the slower speedtest result? I'm seeing the same thing, testing to 2D Auckland and Chch from Spark - I am only on 100/20 currently but only get 7 - 9mbps upload from those servers.

I'm VPN'd to a 2D connection and am pulling around 30mbps through that no issues.

Yes - very poor RDP experience for multiple staff (ones with 2D as ISP), staff with other ISP's are unaffected.

wratterus

1687 posts

Uber Geek
+1 received by user: 678

#2461020 14-Apr-2020 13:00

OK, that's an odd one seeing issues from clients on 2D as well. You are RDPing to a 2D connection right?

On the 200/200 2D connection here I get full speed to those speedtest servers but yeah only like 7 - 8 mbps up testing to them from Spark.

Not sure if that is a 2D issue or a Spark issue.

NickMack

977 posts

Ultimate Geek
+1 received by user: 831

Trusted

In memoriam

Lifetime subscriber

#2461021 14-Apr-2020 13:01

Hi All,

If a couple of you could post a traceroute (source / destination IP's) that would be grand so we can investigate from the 2d side - We aren't seeing any obvious signs of congestion.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Mighty Ape

Shop now at Mighty Ape (affiliate link).

nzkc

1634 posts

Uber Geek
+1 received by user: 1041

#2461023 14-Apr-2020 13:05

2d customer here.

In reverse I'm seeing the same issue:

2d to Spark Auckland

Everywhere else seems fine...

2d server:

ACDS server:

Trace route (with my public IP masked):

traceroute to speedtest-auckland.spark.co.nz (219.88.203.2), 30 hops max, 60 byte packets
1 router.[snipped] (192.168.94.1) 0.471 ms 1.097 ms 0.640 ms
2 *.*.*.*.static.snap.net.nz (*.*.*.*) 3.911 ms 6.160 ms 3.834 ms
3 default-rdns.vocus.co.nz (131.203.86.74) 3.698 ms 3.721 ms 3.736 ms
4 default-rdns.vocus.co.nz (131.203.86.73) 3.644 ms 3.691 ms 3.633 ms
5 default-rdns.vocus.co.nz (101.98.5.83) 5.956 ms 5.900 ms 5.862 ms
6 * * *
7 219-88-203-1.jetstream.xtra.co.nz (219.88.203.1) 3.977 ms 3.715 ms 3.607 ms
8 219-88-203-2.jetstream.xtra.co.nz (219.88.203.2) 3.318 ms 3.733 ms 3.310 ms

Happy to provide the IP address via DM to Spark/2d reps.

wratterus

1687 posts

Uber Geek
+1 received by user: 678

#2461026 14-Apr-2020 13:13

Actually I am seeing the same thing in reverse too - 200/200 2D Connection testing to Spark Akl

My traceroute is all but identical to yours but higher pings as coming from the SI.

Tracing route to speedtest-auckland.spark.co.nz [219.88.203.2]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 4 ms 3 ms xxxxxxxxxxxx.static.snap.net.nz
3 13 ms 14 ms 13 ms default-rdns.vocus.co.nz [131.203.86.78]
4 14 ms 13 ms 13 ms default-rdns.vocus.co.nz [131.203.86.77]
5 22 ms 22 ms 22 ms default-rdns.vocus.co.nz [101.98.5.82]
6 21 ms 22 ms 22 ms default-rdns.vocus.co.nz [101.98.5.83]
7 22 ms 22 ms 22 ms 122.56.113.7
8 23 ms 23 ms 22 ms 219-88-203-1.jetstream.xtra.co.nz [219.88.203.1]
9 23 ms 22 ms 22 ms 219-88-203-2.jetstream.xtra.co.nz [219.88.203.2]

chevrolux

4962 posts

Uber Geek
+1 received by user: 2638
Inactive user

#2461074 14-Apr-2020 13:32

Perhaps post something useful like a traceroute to/from the 2degrees connection to the RDP server...

Speedtest is next to useless these days.

chillr

32 posts

Geek
+1 received by user: 4

#2461076 14-Apr-2020 13:35

Spark Fibre Akl -> 2 Degrees Akl speedtest server

Tracing route to speed2.snap.net.nz [111.69.32.122]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.10.1.33
2 3 ms 3 ms 1 ms 125-236-192-9.adsl.xtra.co.nz [125.236.192.9]
3 * * * Request timed out.
4 2 ms 4 ms 2 ms 122.56.113.6
5 11 ms 3 ms 3 ms default-rdns.vocus.co.nz [101.98.5.82]
6 3 ms 3 ms 4 ms default-rdns.vocus.co.nz [131.203.86.74]
7 5 ms 3 ms 4 ms 121.32.69.111.static.snap.net.nz [111.69.32.121]
8 4 ms 3 ms 4 ms 122.32.69.111.static.snap.net.nz [111.69.32.122]

boosacnoodle

1268 posts

Uber Geek
+1 received by user: 855

#2461079 14-Apr-2020 13:40

I am experiencing the same issue as well while using a friends Plex server hosted on Spark Fibre from my 2degrees Fibre connection. I noticed that it seems to be routing via. Vocus, as above. Is this normal?

AliExpress

Shop now on AliExpress (affiliate link).

hio77

'That VDSL Cat'
13036 posts

Uber Geek
+1 received by user: 3896

ID Verified

Trusted

Lizard Networks

Subscriber

#2461086 14-Apr-2020 13:49

boosacnoodle:

I am experiencing the same issue as well while using a friends Plex server hosted on Spark Fibre from my 2degrees Fibre connection. I noticed that it seems to be routing via. Vocus, as above. Is this normal?

Quite normal to see it routing over vocus.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Talkiet

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#2461090 14-Apr-2020 13:54

This is being looked at by all parties involved.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

NickMack

977 posts

Ultimate Geek
+1 received by user: 831

Trusted

In memoriam

Lifetime subscriber

#2461095 14-Apr-2020 14:01

Talkiet:

This is being looked at by all parties involved.

Cheers - N

Definitely is, thanks all.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

chillr

32 posts

Geek
+1 received by user: 4

#2461185 14-Apr-2020 16:00

wratterus:

OK, that's an odd one seeing issues from clients on 2D as well. You are RDPing to a 2D connection right?

On the 200/200 2D connection here I get full speed to those speedtest servers but yeah only like 7 - 8 mbps up testing to them from Spark.

Not sure if that is a 2D issue or a Spark issue.

Sorry I should have made that clearer:

Very poor RDP experience connecting to office computers for multiple staff (ones with 2D as ISP), staff with other ISP's are unaffected.

Office computers connected to the internet via Spark fibre -> RDP hosts data uploaded via Spark to RDP clients at home on 2D connections

1 | 2