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1 post

Wannabe Geek


#270578 15-May-2020 21:39
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I recently got a new modem to replace our old huawei hg659 as the 2.4ghz stop working.

 

The new modem shipped out was a smart modem (Arcadyan VRV9517), this works fine until we get randomly dropped of the internet, this happens a few times a day.

 

In the logs I see this:

May 15 16:57:38 VRV9517 daemon.info pppd[4700]: [15:05:2020 04:57:38] LCP terminated by peer
May 15 16:57:38 VRV9517 daemon.info pppd[4700]: [15:05:2020 04:57:38] Connect time 240.0 minutes.
May 15 16:57:38 VRV9517 daemon.info pppd[4700]: [15:05:2020 04:57:38] Sent 1218542 bytes, received 11640435 bytes.
May 15 16:57:38 VRV9517 daemon.debug pppd[4700]: [15:05:2020 04:57:38] Script /etc/ppp/ip-down started (pid 8893)
May 15 16:57:38 VRV9517 daemon.debug pppd[4700]: [15:05:2020 04:57:38] sent [LCP TermAck id=0x9e]
May 15 16:57:38 VRV9517 daemon.debug pppd[4700]: [15:05:2020 04:57:38] Script /etc/ppp/ip-down finished (pid 8893), status = 0x0
May 15 16:57:41 VRV9517 daemon.notice pppd[4700]: [15:05:2020 04:57:41] Connection terminated.
May 15 16:57:41 VRV9517 daemon.notice pppd[4700]: [15:05:2020 04:57:41] Modem hangup

 

The times I see the logs it always seems to say Connect time 240.0 minutes.

 

Can anyone tell me what LCP terminated by peer means?

 

I have contacted skinny and we got another modem sent out after they checked the connection from their end with a 24 hour test and said nothing was disconnecting that they could see. They are trying to say it is a connection problem at our house but I just can't see how we would start having connection problems the day we get the new modem, this is either a very big coincidence which i accept is possible but I am trying to see what this all means before splashing out money to get someone in to check my cables.

 

If anyone can help me that would be greatly appreciated.

 

Cheers


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36 posts

Geek


  #2484709 15-May-2020 23:05
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I have a similar issue.
I have my fibre switched from Spark to Skinny today. The Internet connection drops after every little while, requiring a modem reboot, making it hard for online meetings. The new VRV9517 modem seems to be the cause as when the Internet connection is broken the modem's admin page also fails to serve
I still have my Spark Huawei HG659B modem, anyone knows what settings I need to make it work with Skinny fibre, please? I tried many settings, including PPP with VLAN 10. Thanks.

5964 posts

Uber Geek


  #2484728 16-May-2020 07:39
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@rosc0 a ppp drop exactly 4 hours apart is a signal that the provisioning for the connection isn't complete for some reason. I think the helpdesk call this an anonymous profile.


 
 
 
 


'That VDSL Cat'
12331 posts

Uber Geek

Trusted
Spark
Subscriber

  #2484805 16-May-2020 11:53
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This is a profile issue by the looks of it. Please dm me your details.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


1128 posts

Uber Geek


  #2484830 16-May-2020 13:58
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dotnetdev: I have a similar issue.
I have my fibre switched from Spark to Skinny today. The Internet connection drops after every little while, requiring a modem reboot, making it hard for online meetings. The new VRV9517 modem seems to be the cause as when the Internet connection is broken the modem's admin page also fails to serve
I still have my Spark Huawei HG659B modem, anyone knows what settings I need to make it work with Skinny fibre, please? I tried many settings, including PPP with VLAN 10. Thanks.

 

skinny (and I thought spark also) use PPPoE connections
no vlan 10

 

I'm not sure that the login and password matters - it just needs to have something.
Looking at my 7490 router I have "ppp" entered as username and I think I have "pass" entered as password (but it's been ages since I set it up so can't remember clearly - but pretty sure you can put whatever into these fields)


96 posts

Master Geek


  #2485037 16-May-2020 19:40
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farcus:

 

skinny (and I thought spark also) use PPPoE connections
no vlan 10

 

I'm not sure that the login and password matters - it just needs to have something.
Looking at my 7490 router I have "ppp" entered as username and I think I have "pass" entered as password (but it's been ages since I set it up so can't remember clearly - but pretty sure you can put whatever into these fields)

 

 

 

 

Spark do use PPPoE, but also need VLAN tagging with VLAN ID 10 enabled


36 posts

Geek


  #2485038 16-May-2020 19:47
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Thanks, guys. Have tried both but neither worked for me. I will go back to the office to work while having this sorted out.

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