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5 posts

Wannabe Geek


Topic # 27090 14-Oct-2008 10:46
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Hi all, first post on this forum so please go gentle on me...

I'm trying to make sense of the information Telecom support staff keep giving me.  Each time I call it's completely different.  I live next door to the St Albans exchange in Christchurch (and other users on here report it being one that gives reasonably good speeds).  Of course, I've always had decent ADSL, but have just bought a Belkin wireless modem/router to play ADSL2+ with.  At the moment I'm on the explorer plan, although I keep trying to upgrade Telecom don't bother doing anything.

Current stats show Downstream 15,533, upstream 166.  I'm more than happy with 15Mb downstream, but I'm not getting it.  Speedtest gives me about 3.5-4Mb down, 135k up.  The downstream stats are: margin 12.0db, power 12.0db, att 14.0db.  Upstream are margin 42.1db, power 19.0db, att 4.9db. 

Now, surely, I should be getting better download speeds than this?  Is it true that the upload speed of 166k is limiting my download speed?  Telecom have no idea.  However, one of the engineers I spoke to (the last but three) claimed that there *was* an upload cap which they were gradually removing and would have finished in a couple of days (which would be now), and once the upload speed cap that they had not yet removed was removed it would all go quick again...   The three subsequent Telecom engineers have denied all knowledge of this.  Two of them claimed that 166kb was a very quick upload speed, so I have difficulty believing them...

Can anyone confirm this?  If I wait a few days will it fix itself?  Telecom's latest suggestion is to call Belkin, whose support telephone system is down so that's not much cop.  The modem is a Belkin F5D9630-4 upgraded to current firmware 5.00.15. 

Or, failing that, can anyone guess why I'm still getting rubbish download and upload rates even though I can see the exchange from where I'm sitting (20 metres away).


Thanks in advance....


Charles

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  Reply # 171037 14-Oct-2008 11:04
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Your upload speed is limiting your download speed.  If you want to get faster then 4MB you will need to get FS upload as well as download.



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Wannabe Geek


  Reply # 171039 14-Oct-2008 11:11
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Thanks for confirming that, which is what I suspected (although no Telecom engineer agrees with me).  Now, the question is, how do I increase the upload speed?  Is Telecom capping it?  I'd be a very happy bunny if I was getting 15.5Mb downstream, but I don't think I'm going to be getting that until I have closer to 1Mb upload...

Charles

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  Reply # 171041 14-Oct-2008 11:17
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Try the Explorer plan, or sign up to Telecom's new Total Home Package.

nzbnw







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  Reply # 171042 14-Oct-2008 11:18
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hellonearthisman: Your upload speed is limiting your download speed.  If you want to get faster then 4MB you will need to get FS upload as well as download.


The Explorer plan has been upgraded to FS/FS but the upload speeds apparently are being lifted in a progressive manner. This will be what one of the Telecom people told Tillsbury. By the way I doubt whether any of the people that Tillsbury spoke to would be any sort of engineers.



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Wannabe Geek


Reply # 171043 14-Oct-2008 11:21
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Yes, sorry, I was using the term 'engineer' in it's loosest *possible* sense...  Tongue out

So, we just wait huh?   I'll report back if anything changes...

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  Reply # 171045 14-Oct-2008 11:26
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What plan are you on?

nzbnw









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Wannabe Geek


  Reply # 171050 14-Oct-2008 11:43
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Explorer (which has been upgraded to 10Gb, according to my usage meter).  It surprised me that they upgraded the volume limits last week but didn't change the upload speed limit...

Charles

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  Reply # 171052 14-Oct-2008 11:49
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Have you tried restarting your modem to force a resynch?



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Wannabe Geek


  Reply # 171060 14-Oct-2008 12:27
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every couple of hours or so...


Charles

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  Reply # 171063 14-Oct-2008 13:02
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Can anyone confirm this?  If I wait a few days will it fix itself?  Telecom's latest suggestion is to call Belkin, whose support telephone system is down so that's not much cop.  The modem is a Belkin F5D9630-4 upgraded to current firmware 5.00.15. 

Or, failing that, can anyone guess why I'm still getting rubbish download and upload rates even though I can see the exchange from where I'm sitting (20 metres away).

Your low upload rate is preventing your ability to acknowledge downstream packets fast enough.  This is the most likely cause of low speeds.

Honest answer: Telecom is in the process of removing upstream caps.  The nationwide roll out of this is scheduled to take 3 weeks, but I do not know where they are in that process.

Call Centre reps have a challenge in troubleshooting the wide range of computers, hubs, applications, variously gifted consumers and an ever changing network.  I personally do not think there is anything wrong with your Belkin device.  I suspect they have not removed your cap as yet.  I think (or at least I hope) that what the CCR was trying to tell you was that if it turned out the cap wasn't the issue, then the next device to clear is your Belkin hub.  You can check out that device yourself and see if there is something you can do (upgraded firmware, for example), but really, I wouldn't touch it until I knew my ADSL service had been groomed.




My posts reflect my best attempt at understanding and do not represent the views of my employer.

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