I'm trying to make sense of the information Telecom support staff keep giving me. Each time I call it's completely different. I live next door to the St Albans exchange in Christchurch (and other users on here report it being one that gives reasonably good speeds). Of course, I've always had decent ADSL, but have just bought a Belkin wireless modem/router to play ADSL2+ with. At the moment I'm on the explorer plan, although I keep trying to upgrade Telecom don't bother doing anything.
Current stats show Downstream 15,533, upstream 166. I'm more than happy with 15Mb downstream, but I'm not getting it. Speedtest gives me about 3.5-4Mb down, 135k up. The downstream stats are: margin 12.0db, power 12.0db, att 14.0db. Upstream are margin 42.1db, power 19.0db, att 4.9db.
Now, surely, I should be getting better download speeds than this? Is it true that the upload speed of 166k is limiting my download speed? Telecom have no idea. However, one of the engineers I spoke to (the last but three) claimed that there *was* an upload cap which they were gradually removing and would have finished in a couple of days (which would be now), and once the upload speed cap that they had not yet removed was removed it would all go quick again... The three subsequent Telecom engineers have denied all knowledge of this. Two of them claimed that 166kb was a very quick upload speed, so I have difficulty believing them...
Can anyone confirm this? If I wait a few days will it fix itself? Telecom's latest suggestion is to call Belkin, whose support telephone system is down so that's not much cop. The modem is a Belkin F5D9630-4 upgraded to current firmware 5.00.15.
Or, failing that, can anyone guess why I'm still getting rubbish download and upload rates even though I can see the exchange from where I'm sitting (20 metres away).
Thanks in advance....
Charles
Trusted
Spark NZ
