Spark won't turn on the internet -

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UnitedWeFall

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#271711 23-May-2020 21:42

Hey all

Hoping to get some advice/tips.

A week or so ago we booked in a change of address with Spark to get broadband switched over on Thursday (21st).

Thursday comes and goes, no internet. So we call Spark who say the date was wrong in their system, and it would be switched on on Friday (22nd).

Friday comes and goes, no internet. So call Spark again, apparently UFF got the date wrong and it would go live Saturday (today).

Well, it's the end of Saturday. By the time I thought to call them again, their call center had closed.

Has anyone had any experiences with this? Can I call UFF directly? The house has fiber installed, ONT is good to go, so it just needs to be switched on at their end I guess. I'm told it's pretty straight forward.

Any tips? Should I just keep calling? Is there an easier way? Maybe I should just be patient..

Cheers.

hio77

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#2490249 23-May-2020 22:09

Can you DM me your account number, I've got a feeling the full story isn't coming through causing a bit of confusion here.

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UnitedWeFall

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#2490251 23-May-2020 22:17

hio77:

Can you DM me your account number, I've got a feeling the full story isn't coming through causing a bit of confusion here.

Hey sure thing - thanks

sparkz25

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#2490311 23-May-2020 23:39

UFF are pretty good at provisioning their ONT's just like Chorus, all its takes is the right information to be passed on to UFF, and usually, within less than 24 hours it should be active.

hio77

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#2490314 24-May-2020 00:08

sparkz25:
UFF are pretty good at provisioning their ONT's just like Chorus, all its takes is the right information to be passed on to UFF, and usually, within less than 24 hours it should be active.

Yup, just confusion in dates is all..

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PolicyGuy

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#2490384 24-May-2020 10:09

If the previous owner / occupier has failed to 'check out' correctly, UFF may very helpfully liven you on the other port on the ONT.
They did that for me, but never mentioned it, so it took Spark a couple of days extra to get me straightened out. I was a weekend job, too.

If you're still not working, try plugging your router in to the other port on the ONT. The worst that can happen is nothing, but maybe it will suddenly Just Work.
Good luck, @UnitedWeFall

hio77

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#2490394 24-May-2020 11:02

PolicyGuy:
If the previous owner / occupier has failed to 'check out' correctly, UFF may very helpfully liven you on the other port on the ONT.
They did that for me, but never mentioned it, so it took Spark a couple of days extra to get me straightened out. I was a weekend job, too.

If you're still not working, try plugging your router in to the other port on the ONT. The worst that can happen is nothing, but maybe it will suddenly Just Work.
Good luck, UnitedWeFall

Not the case here. I've explained to the OP exactly what's happened and put in place corrective steps.

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linw

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#2490400 24-May-2020 11:24

Nice one. Sunday and all.

UnitedWeFall

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#2490542 24-May-2020 16:14

Thanks guys. Yep Troy is onto it. Was just a mix up with the move date. Hopefully it'll be on soon :D