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Gart2010

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#27225 18-Oct-2008 15:30
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we have had a coverage outage here in havelock something wrong with the cell towner. it's good in the night time but in the day time it's bad and it verys i have called telecom 3 times it started happening on thuresday night at 6:30pm now it's saturday telecom says that they have to wait for a part for the cell site and it will not get here till monday you think they would have got it fix by now. bussiness's are loseing out. and so are we

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johnr
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  #171965 18-Oct-2008 15:34
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If parts have to be brought in there is nothing else that can be done

Its one of those things when parts fail it started on Thursday and will be fixed Monday

Don't lose sleep over it

 
 
 

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NonprayingMantis
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  #172022 18-Oct-2008 22:56
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Gart2010: we have had a coverage outage here in havelock something wrong with the cell towner. it's good in the night time but in the day time it's bad and it verys i have called telecom 3 times it started happening on thuresday night at 6:30pm now it's saturday telecom says that they have to wait for a part for the cell site and it will not get here till monday you think they would have got it fix by now. bussiness's are loseing out. and so are we


I'm having real trouble following your post and understanding what you are trying to say.

Are you trying to ask a question?


tonyhughes
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  #172030 19-Oct-2008 07:22
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I know Havelock well, and its not a big place. If a cellular issue in a tiny south island community gets fixed inside a week, then I would be counting my lucky stars.

At least its not the middle of summer.









Gart2010

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#172151 19-Oct-2008 21:39
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thank you all for your comments

Gart2010

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#172160 19-Oct-2008 22:24
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tonyhughes: I know Havelock well, and its not a big place. If a cellular issue in a tiny south island community gets fixed inside a week, then I would be counting my lucky stars.

At least its not the middle of summer.
yes i know but i don't give a dam just becuase we are a small place doesn't make our business any less important then yours and or any one else's telecom should have spare parts on hand. and im surprised that they arent monitoring the site towner to know if it is working well or not they relie on someone to call them and tell them about it they are the main service provider in new zealand  and are worth millions

tonyhughes
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  #172165 19-Oct-2008 22:53
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Gart2010:
tonyhughes: I know Havelock well, and its not a big place. If a cellular issue in a tiny south island community gets fixed inside a week, then I would be counting my lucky stars.

At least its not the middle of summer.
yes i know but i don't give a dam just becuase we are a small place doesn't make our business any less important then yours and or any one else's telecom should have spare parts on hand. and im surprised that they arent monitoring the site towner to know if it is working well or not they relie on someone to call them and tell them about it they are the main service provider in new zealand  and are worth millions

The cold hard facts are that if the density of users per tower isnt there (and therefore the return on investment is less), then in fact your business (by that, I mean your spend with Telecom) is always going to be less important than say, a tower in the middle of a big city.

What makes you say they weren't monitoring it?







Gart2010

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  #172168 19-Oct-2008 23:15
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i don't no forsure but it's like it takes someone to call up for them to know



johnr
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  #172184 20-Oct-2008 08:09
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A alarm does not show for every single fault on a cell and it sounds like you expect telecom to keep a spare cell on site. I wonder if that would put costs up and i wonder who would be the first to complain on forums.

Gart2010

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#172260 20-Oct-2008 15:26
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i beleave  if the problem was where you liv yous would feel diffrently it's now 3:25pm on monday and now i have to stand up our varanda to make a call. with one bar and in response the the last reply no i don't expect for them to have another cell just some parts for it thats all not asking for the earth just cell coverage not like i ask for much

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