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1205 posts

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#272399 23-Jun-2020 13:59
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Our Broadband is fine but we've had no phone since 6th June.

 

Spark is blaming it on the watermain upgrade that's being carried out in our main street, (around 100 meters away from our house in another street) and which has unearthed the phone line.

 

There are two things I don't understand about the supposed connection between the excavation\repairs etc and our problem:

 

1) Far as I know, our signal arrives at the house via a regular old-fashioned overhead telephone line, which drops down the lamp post to a plinth, and thence underground 20 meters to the house.

 

2) No-one at Spark has been able to explain to me how we can have broadband but no phone.

 

Advice would be welcomed.





'Ask not what you can do for your country: ask what you can do for me'. Donald J.Trump. US President 2016 - 2020.

 

 

 

 


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'That VDSL Cat'
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  #2510531 23-Jun-2020 14:04
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Highly likely the phone is sourced off different equipment to the DSL.

 

 

 

Pass me your details and i'll take a look and explain it for you though.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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  #2510533 23-Jun-2020 14:06
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What are you DSL stats and have they deterioated, do your current speedtest match previous. xDSL can work albeit poorly on one leg, however POTs requires both to work.

 

Cyril


 
 
 
 


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Ultimate Geek


  #2510601 23-Jun-2020 15:34
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I had a joint fault once where the broadband worked (albeit degraded) and there was no phone. I assumed it was a capacitive effect (high pass filter) .


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  #2510603 23-Jun-2020 15:41
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DSL can work over a high-resistance joint, or even over one-wire. Very possible.

 

Or your DSL is coming from a cabinet, but voice from a NEAX. And the feeder to the cabinet has been damaged, but your d-side is still good.

 

 


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  #2510604 23-Jun-2020 15:41
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Lastman:

 

I had a joint fault once where the broadband worked (albeit degraded) and there was no phone. I assumed it was a capacitive effect (high pass filter) .

 

 

Ditto,

 

Its definitely possible...


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  #2510677 23-Jun-2020 17:19
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I can confirm it is possible as we were without a phone line (and because the phone was only used once in a blue moon who knows how long it was out) and had VDSL broadband with no issues. We had a master splitter and a wire for the phone line had corroded (apparently common in areas with fog as it happened at both houses in the same suburb we owned) but the VDSL had stayed working.  As an aside, having the outage occur meant my SO finally allowed me to disconnect the phone that we never used.


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  #2510678 23-Jun-2020 17:22
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I believe a lot of cabinetisation happened with a DSLAM being inserted in the middle of the line to provide DSL, but the line then continues through an ADSL filter on to the exchange where voice services are provided from.

 

If the exchange is down, or the phone cabling between the cabinet and the exchange, you may lose voice but not DSL.


 
 
 
 


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Ultimate Geek


  #2510861 23-Jun-2020 19:52
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Another option if you have a master filter.. it could be faulty



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  #2511392 24-Jun-2020 12:13
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Heads-up: Got a phone call (OMG, what's that sound!?) this morning from a tech to tell me that my phone was fixed. LOL.

 

He didn't seem to know exactly why we'd had broadband but no phone, but mentioned several times 'fourth position', whatever that means, and also said that we no longer had a cabinet (I don't think there's ever been a proper exchange building in this tiny Southland cowtown) and that the phone signal was now routed through Dunedin, something to do with VOIP.

 

I assume that'll make sense to some of you but it's a bit arcane for me. I understand a good deal about computers and the accursed Windows but the vagaries of telecommunications skim over my bald pate without leaving skid marks.

 

Thanks for all your comments :-)

 

 





'Ask not what you can do for your country: ask what you can do for me'. Donald J.Trump. US President 2016 - 2020.

 

 

 

 


'That VDSL Cat'
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  #2511396 24-Jun-2020 12:21
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Sounds like baseband transition went a little wrong...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 




1205 posts

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  #2511401 24-Jun-2020 12:23
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LOL. As Ronald Regan was wont to say, 'There you go again!'





'Ask not what you can do for your country: ask what you can do for me'. Donald J.Trump. US President 2016 - 2020.

 

 

 

 


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  #2512100 25-Jun-2020 12:38
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hio77: Sounds like baseband transition went a little wrong..

 

 

You are going to have 100s of 1000s of these to do as the NEAXs start to go.... bound to have a slip-up along the way


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