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614 posts

Ultimate Geek

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#272695 9-Jul-2020 19:04
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Want to say a big thanks to both BigPipe and Chorus.

 

My UFB connection disconnected at 14:30, and after checking my router and ONT, the "optical" light of the ONT was bright red. 😔

 

So, I used my phone to get to BigPipe's web page, used the live chat.  Fiddled with the chat bot for a few minutes, then I get to chat with a real human "Craig B".

 

I told him my address, and about the red light on the ONT.  He promptly logged a job with Chorus at around 15:15.

 

Two hours later, a gentleman from Chorus called me and came around to investigate.  Turns out the fibre was broken under a manhole on the other side of the road.  He fixed it after a while, and my connection is back on just before 18:00!

 

** I ** am ** impressed. **

 

Thank you to both BigPipe and Chorus.

 

 


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1600 posts

Uber Geek

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  #2520308 9-Jul-2020 19:46
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that's a pretty impressive turn around time, can't fault that at all.






645 posts

Ultimate Geek

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  #2520313 9-Jul-2020 20:02
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I use Facebook Messenger to contact BP, they are pretty prompt

 
 
 
 


CNZ

62 posts

Master Geek


  #2520954 10-Jul-2020 21:43
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I am happy to use non phone support so long it is GOOD support and this sounds like they are nailing it and hope they keep it up.

 

Fixed same day is great service.


3377 posts

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  #2520958 10-Jul-2020 22:05
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AKLWestie:

Want to say a big thanks to both BigPipe and Chorus.


My UFB connection disconnected at 14:30,

Turns out the fibre was broken under a manhole on the other side of the road.  He fixed it after a while, and my connection is back on just before 18:00!


** I ** am ** impressed. **




All very well providing a quick repair but if the fibre was damaged inside the Chorus manhole someone doing another quick job probably did it.

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