Any Spark issues 28/7?

Forums › Spark New Zealand (including Skinny and BigPipe) › Any Spark issues 28/7?

dfnt

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#272981 28-Jul-2020 21:21

Our EdgeRouter lost connection to UNMS in Azure at 8:44pm and hasn’t reconnected

Checked with a mate in Ngaio, on Spark, he has no issues so wonder if it’s localised to Karori

I tested with a HG659b and no internet either.

It’s establishing a PPPOE connection, can trace route things but can’t access anything - just get connection reset

Anyone else?

Edit: Wife said that there appears to be multiple people posting on the I love Karori fb page, using various ISP’s that are having issues

Chorus issue?

jonherries

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#2530388 28-Jul-2020 21:42

We are down in Miramar on Fibre with Bigpipe, same timing.

Jon

HadEnough

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#2530390 28-Jul-2020 21:57

I did not note when it dropped, but Bigpipe connection, Chorus fibre in Onekawa Napier is dead at time of this reply

dfnt

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#2530392 28-Jul-2020 21:58

Love how the only ISP that have acknowledged any sort of outage is 2dgrees, but for mobile calling data in the Wellington

I feel sorry for those on Bigpipe and Skinny who have zero support at this time

Disinfo

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#2530394 28-Jul-2020 22:01

I doubt support will do any good anyway, just have to wait for it to come back up.

I can't find my Skinny supplied modem/router (must have packed it somewhere obscure) so I don't think they'd be much help even if they were available.

Linux

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#2530395 28-Jul-2020 22:03

From 2degrees website

We know some 2degrees customers are having difficulties in using data and making calls on their mobiles in Wellington area.

We’re sorry for the hassle and rest assured our technicians are working hard to fix this for you, ASAP. Again, our apologies for the inconvenience and thanks for your patience

dfnt

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#2530397 28-Jul-2020 22:06

Disinfo: I doubt support will do any good anyway, just have to wait for it to come back up.

I can't find my Skinny supplied modem/router (must have packed it somewhere obscure) so I don't think they'd be much help even if they were available.

Agreed, but I guess the more people that report it the more likely someone will tell someone who will tell someone etc

I’m glad I kept our HG659b for that reason, initially I thought it was the edgerouter but it hasn’t been touched in months

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dfnt

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#2530407 28-Jul-2020 22:38

We’re back up now

shanes

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#2530409 28-Jul-2020 22:42

Bigpipe Masterton down around the same time as well.

nitro

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#2530421 29-Jul-2020 00:09

Spark and 2Degrees both went down for me, too... Karori.

dfnt

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#2530434 29-Jul-2020 07:19

The irony is I've been meaning to get a 4G LTE modem to failover to when fibre goes down, and it would likely be 2degrees, which wouldn't of helped the situation last night 😂

GregV

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#2530450 29-Jul-2020 08:13

Spark UFB Rotorua - just lost internet connection, flicked over to Google DNS, and things came right, so Spark DNS may be down

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#2530505 29-Jul-2020 08:38

Bigpipe UFB in Titahi Bay is fine

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GregV

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#2530515 29-Jul-2020 08:46

GregV:

Spark UFB Rotorua - just lost internet connection, flicked over to Google DNS, and things came right, so Spark DNS may be down

Hmm, maybe something else going on here. Looking at my router I had 222.152.42.16 and 222.152.42.17 as my DNS. Switching to the ones listed here - https://www.spark.co.nz/help/internet/set-up/dns-settings/ - got things going again

Edit: DNS 222.152.42.16 and 222.152.42.17 are broken

Talkiet

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#2530618 29-Jul-2020 10:40

Those 222. addresses are the Akamai parental control servers... Akamai had a hiccup this morning. The main Spark BB DNS servers never had a problem.

Akamai also quickly resolved their issue as well.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.