Skinny Endless Data Plan - Trying to Hotspot - No internet for connected device

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny Endless Data Plan - Trying to Hotspot - No internet for connected device

J32

98 posts

Master Geek

#273267 13-Aug-2020 16:34

Hi guys,

so I just got the $36 endless data plan from skinny. I am trying to set my Android phone up as a hotspot, which generally works fine. I can connect with my laptop. However my laptop has no Internet access via the hotspot.

Mobile internet works fine on the phone itself and via USB tethering.

Skinny support said it should work, but to make sure I have no data saving settings enabled. I tried to find that. The only thing I could think of was the "Set a mobile data limit" option in the "Data Usage" option. Nothing enabled there though.

Anyone has any tips on what the problem could be? I'd much appreciate it.

Linux

11425 posts

Uber Geek

Trusted

Lifetime subscriber

#2540352 13-Aug-2020 16:54

This should be escalated to the tech team in Skinny using PHS is not rocket science and sounds like an issue on the Skinny / Spark side

J32

98 posts

Master Geek

#2540354 13-Aug-2020 17:08

Linux:

This should be escalated to the tech team in Skinny using PHS is not rocket science and sounds like an issue on the Skinny / Spark side

I am not so sure it is a problem on the Skinny side. I just connected my wifes phone to the hotspot and her internet access works fine.
Now the question is why my laptop (Windows 10) doesn't have access.

Linux

11425 posts

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Lifetime subscriber

#2540377 13-Aug-2020 18:05

Sorry read your post again ignore my post above

This is not a Skinny issue for sure

robjg63

4098 posts

Uber Geek

Subscriber

#2540387 13-Aug-2020 18:26

In my experience, it's not uncommon for some devices/laptops to fail to connect to some wifi access points.
Does your laptop see the SSID when you are trying to connect to the phone?
Are you up to date with patches? Laptop and phone.
(I have seen windows and apple laptops both have issues).
Have you tried running the windows wifi troubleshooter?

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

J32

98 posts

Master Geek

#2540515 13-Aug-2020 20:13

robjg63: In my experience, it's not uncommon for some devices/laptops to fail to connect to some wifi access points.
Does your laptop see the SSID when you are trying to connect to the phone?
Are you up to date with patches? Laptop and phone.
(I have seen windows and apple laptops both have issues).
Have you tried running the windows wifi troubleshooter?

Connecting to the hotspot was not the problem. I connected to it fine. I just wasn't able to access the internet.

After troubleshooting common sense issues, I worked my way through it and in the end it turns out I had to install a newer driver version for the wifi network adapter. That fixed the problem.

robjg63

4098 posts

Uber Geek

Subscriber

#2540566 13-Aug-2020 21:32

Good outcome.
Glad you got it fixed.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler