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Stu1

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#273396 20-Aug-2020 10:18
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Hi guys, is there any way to tell on spark where and what data usage has happened on the plan. My father in law has a basic plan for surfing trade me and fishing sites of 60gb per month . On average uses less than 40g per month. This month on Monday and Tuesday his data has blown out and has used all his monthly data to over 150 gig . We rang Spark and they said due to privacy they can not tell us where the data has been used or how, is this normal?. He doesn’t stream is there anyway to find out what the data has been used on?. I think this is nuts we are paying for a service that the provider can’t provide information on data


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hio77
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  #2545027 20-Aug-2020 10:30
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I'm happy to take a peek and see if anything obvious shows itself, but to be clear....

 

 

 

We don't analyse the traffic that's used. so there is no way a rep could tell you what you used the data on. (it's just 1s and 0s)

 

It's always possible your father in law has unfortunately clicked on something dodgy and has something nasty consuming data.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 




Linux
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  #2545031 20-Aug-2020 10:36
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Scan PC with Malwarebytes


nztim
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  #2545037 20-Aug-2020 10:48
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hio77:

 

It's always possible your father in law has unfortunately clicked on something dodgy and has something nasty consuming data.

 

 

Sadly this is so easy to do even with modern browsers that smart screen it doesn't catch all of them





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Oblivian
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  #2545040 20-Aug-2020 10:50
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As an aside, keep in mind MS has released 2004 to the masses this month.

 

So if on W10 and having 'issues' it could be cranking 6-10Gb retries


Stu1

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  #2545053 20-Aug-2020 11:05
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hio77:

 

I'm happy to take a peek and see if anything obvious shows itself, but to be clear....

 

 

 

We don't analyse the traffic that's used. so there is no way a rep could tell you what you used the data on. (it's just 1s and 0s)

 

It's always possible your father in law has unfortunately clicked on something dodgy and has something nasty consuming data.

 

 

 

 

Thank you for coming back so quickly  will send you a pm, 


Stu1

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  #2545057 20-Aug-2020 11:12
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Linux:

 

Scan PC with Malwarebytes

 

 

 

 

they only use an iPad which is odd, there will be a reason Of course  just trying to Narrow it down 


nztim
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  #2545059 20-Aug-2020 11:14
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Stu1:

 

Linux:

 

Scan PC with Malwarebytes

 

 

they only use an iPad which is odd, there will be a reason Of course  just trying to Narrow it down 

 

 

Someone close by got his wifi pw? done an apple software update? (they are upto 2GB each), Apps Update?





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Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
Stu1

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  #2545083 20-Aug-2020 11:58
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I think I have worked it out , I brought a Vodafone tv to try but didn’t like it I turned the unit off so it wouldn’t use data , chorus has come and installed Fibre and I’m thinking the unit has switched on and has been running, would Vodafone tv use 2.84 gb per hour?.

nztim
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  #2545086 20-Aug-2020 12:03
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Stu1: I think I have worked it out , I brought a Vodafone tv to try but didn’t like it I turned the unit off so it wouldn’t use data , chorus has come and installed Fibre and I’m thinking the unit has switched on and has been running, would Vodafone tv use 2.84 gb per hour?.

 

Not sure about Vodafone TV however for Netflix:

 

  • Low (0.3 GB per hour)
  • Medium (SD: 0.7 GB per hour)
  • High (Best video quality, up to 3 GB per hour for HD and 7 GB per hour for Ultra HD)

Source: https://netspeed.net.nz/support/reducing-high-data-use/

 

I am guessing Vodafone TV would be similar

 

 





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Scott3
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  #2545092 20-Aug-2020 12:08
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Stu1: I think I have worked it out , I brought a Vodafone tv to try but didn’t like it I turned the unit off so it wouldn’t use data , chorus has come and installed Fibre and I’m thinking the unit has switched on and has been running, would Vodafone tv use 2.84 gb per hour?.


Yes. That would equate to roughly 6Mbps.

 

I don't know Vodafone TV specifics, but the top 1080p24 stream bitrate on netflix is 5.8Mbps, so plausible.


hio77
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  #2545096 20-Aug-2020 12:13
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Stu1: I think I have worked it out , I brought a Vodafone tv to try but didn’t like it I turned the unit off so it wouldn’t use data , chorus has come and installed Fibre and I’m thinking the unit has switched on and has been running, would Vodafone tv use 2.84 gb per hour?.

 

If i look at the data usage breakdown, and the consistency of that i'd say this is bang on the cause.

 

 

 

That usage is pretty Brutal though, VF should really give a warning...





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


  #2545097 20-Aug-2020 12:15
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hio77:

 

That usage is pretty Brutal though, VF should really give a warning...

 

 

why? how is this anything to do with vodafone?


hio77
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  #2545100 20-Aug-2020 12:19
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Jase2985:

 

hio77:

 

That usage is pretty Brutal though, VF should really give a warning...

 

 

why? how is this anything to do with vodafone?

 

 

Like on the box of something, it should say don't use on a capped plan. I'm not saying they should be accountable..

 

 

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


  #2545104 20-Aug-2020 12:22
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you can absolutely use it on a capped plan

 

just dont leave it running 24/7.


Stu1

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  #2545123 20-Aug-2020 12:32
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Thanks guys, pretty brutal but good lesson to learn , I should of unplugged it at the time . I had it switched off but when chorus came around to set up fibre for the future it’s restarted and switched on Thanks for your help

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