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KiwiSurfer

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#275851 13-Sep-2020 20:40
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My mum's with Spark and she has been on Wireless Broadband for a while. She is currently using the older B315 router which is working well providing both WiFi and a "landline" phone connection. Luckily she lives right across the road from a Spark cell site and gets excellent reception on the LTE side.

 

Recently Spark got in touch with her and told her they would be sending a new router. The B618 arrived and Mum asked me to come over to set it up as she didn't feel confident doing it herself.

 

So I swapped the SIM from the B315 over to the B618. Turned it on and all the status LEDs seemed OK (all green; except for the the bottom one was blue but looking online this seems normal?). Connected to the WiFi and was redirected to a Huawei set up wizard which I was able to complete without any issues. After this Huawei set up, internet worked fine over WiFi.

 

However the phone connected to the B618 could not work. Same phone (a cordless base station) and same phone cable (that came with the B315 I assume) that previously worked fine on the B315. Mum reported beeping sounds or engaged sounds when trying to phone out (before attempting dialing). My husband with Skinny tried calling her number and it went straight to answerphone.

 

Looked into the Huawei settings and noticed that the VoIP part had lots of blank settings (e.g. for SIP server and so on). Is this supposed to be the case? I didn't touch anything however.

 

Didn't want to change any of the settings so ended up swapping back to the B315 as mum needs both internet and voice to be working. With the phone connected to B315 she was able to make and receive calls in both directions.

 

Will go back next weekend for another try. Any ideas on what I should check? Or is this one of those 'plug it in and wait x number of minutes' sort of thing?

 

Bit of a worry as the Spark person said all that needed to be done was swapping the SIM over...!


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hio77
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  #2563343 13-Sep-2020 20:54
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This process is meant to be quite seamless. sounds like voice config did not go out though.

 

 

 

Wanna DM me the details and i'll tell it to repush and let the project team looking after this change know.

 

Overall the swap process is really easy and phone support is there if needed.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


BarTender
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  #2563346 13-Sep-2020 21:09
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On a technical side Voice is WAY more complicated than Broadband.

 

Broadband all they need to do is assign you an IP Address and start billing based on your IMSI of the SIM card provisioned to a mobile number.

 

Voice they need to typically know the serial number of both routers, as they will talk TR-069 to a central ACS server which is on the IP layer rather than the network layer so you can't easily detect what the SIM card that was used.

 

I don't think Spark is yet at the point of VoLTE which would be completely different firmware in the router and provisioning coming from the mobile network rather than an ACS server. As if that was the case then the B618 would be provisioned similar to a mobile phone in a pure 4G / VoLTE stack.

 

There was talk about deploying VoLTE but I haven't been at Spark for over 2 years now so well out of the loop.

 

Hat tip to @hio77 for always being awesome and sorting these sorts of problems out. 

 

 





and


 
 
 
 


KiwiSurfer

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  #2563826 14-Sep-2020 15:34
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Went back to visit mum again today, pressed the reset button at the bottom and when it booted up again it was all working fine. Thanks for the tip @hio77. Troubleshooting 101, but I guess in my mind it was already at factory settings so didn't think of pressing the reset button. My bad!


hio77
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  #2563830 14-Sep-2020 15:41
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KiwiSurfer:

 

Went back to visit mum again today, pressed the reset button at the bottom and when it booted up again it was all working fine. Thanks for the tip @hio77. Troubleshooting 101, but I guess in my mind it was already at factory settings so didn't think of pressing the reset button. My bad!

 

 

Perfect,

 

 

 

Just forces a resync, a device reboot probably would have done the same thing too





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


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