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amorangi

63 posts

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#277031 22-Sep-2020 17:56
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I'm helping a Spark customer set up xtra email their phone, but whatever I do I get an authentication error. I've tried 4 different apps, 3 different devices, including a Thunderbird client on a pc. All give authentication error. I even tried POP3, and still the same error. All port and SSL setting are exactly as they should be. Yet webmail access on any PC or Android tablet works fine. Online chat with Spark are adamant they don't ever block access. Could it be that they are anyway?


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Jase2985
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  #2572301 22-Sep-2020 18:32
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i doubt it, its likely a setting or password issue.

 

 


hio77
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  #2572303 22-Sep-2020 18:36
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If webmail works fine, your issue is the configuration.

 

 

 

in the unlikely circumstance that an account was locked it would be security or billing related and thus webmail will not work too.

 

 





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


 
 
 
 


amorangi

63 posts

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  #2572340 22-Sep-2020 19:50
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Absolutely 100% not a config issue. I've done literally 100s of these, and I've tripled checked the config each time on each of the setups I've done for this account.


hio77
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  #2572343 22-Sep-2020 19:52
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Config issue can include client with old tls stack that isn't supported for example.... Don't just think about the settings you enter.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


MadEngineer
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  #2572346 22-Sep-2020 19:53
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You’re certain that the devices that are attempting to connect to the email accounts are on a spark connection?

amorangi

63 posts

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  #2572349 22-Sep-2020 19:58
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No, this is attempted on Android 10, Android 9, and up to date Win10. Not a stack issue.

 

These attempts to connect are NOT on a Spark connection.


gehenna
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  #2572351 22-Sep-2020 19:59
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IIRC you need to be on a Spark connection to access Xtra mail

 
 
 
 


amorangi

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  #2572354 22-Sep-2020 20:03
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gehenna: IIRC you need to be on a Spark connection to access Xtra mail

 

 

 

Really? Bugger. That has not always been the case.


Spyware
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  #2572357 22-Sep-2020 20:13
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That is totally untrue. Tested via Voda 4G.





Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+. UAP, UAP AC Pro, UAP AC Pro Mesh, Apple TV 4, Apple TV 4K, iPad Air 1, iPhone XR, VodaTV Gen 2. If it doesn't move then it's data cabled.


Jase2985
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  #2572358 22-Sep-2020 20:13
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gehenna: IIRC you need to be on a Spark connection to access Xtra mail

 

dont think so

 

 

 

i can access it fine and im not on a spark connection


gehenna
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  #2572359 22-Sep-2020 20:16
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My mistake, not sure what I'm thinking of then.

snnet
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  #2572360 22-Sep-2020 20:16
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Which clients / versions are being used?


amorangi

63 posts

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  #2572362 22-Sep-2020 20:24
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I've tried with K9, Gmail, Samsung Mail, Blue Mail, and Thunderbird(PC). Via Vodafone and 2d. Webmail works fine on all devices.


MadEngineer
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  #2572365 22-Sep-2020 20:29
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Spyware:

 

That is totally untrue. Tested via Voda 4G.

 

thanks for clarifying.  it could be however that they're not using the correct ssl options which i suspect may work find from within their network but not from outside.  would be worthwhile that the op tests this


Bung
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  #2572368 22-Sep-2020 20:30
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Yet you can pay to retain your xtra email if you leave Spark.

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