If someone from Spark could DM me that'd be great. I can give more detail there.
The 0800 service is letting me down big time... I have made a number of calls to Spark's 0800 and have gone around in circles. The latest response was asking "do you still need help?". And that is with an open fault/ticket. It's been a 16-day exercise so far and it's pretty poor... :(
Thanks in advance!