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robbypreb

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#27837 7-Nov-2008 20:44
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We run a web design company. I was contacted by a couple of my clients that they hadn't received information via email from us, with their websites account information. eg how to log into their website account. These are emails we did send them. They use Xtra, and the emails we sent were sent to their @xtra.co.nz email address, via our domain based email account over xnets smtp server. As I have an xtra email account, I tested sending the account information to my xtra email address, and found that I also didn't receive it. I tested it by sending the email from both my domain based email address, and also from another ...@xtra.co.nz using webmail, and neither were received by my other xtra email account. I therefore logged into their Yahoo/Xtra/bubble/webmail...whatever they call it now, and saw that the email had been incorrectly put into the junkmail folder. Therefore unless my client manually checked the junkmail folder in webmail, they wouldn't have received the email or even known it was there, as junk mail emails don't get delivered over a POP connection.

So I wondered what was causing this. About a year ago a similar thing happened, but in that case ALL the email from my domain based email address was getting put into the Yahoo junk mail folder.Also the emails took a day to arrive. This problem was also widely reported in the media, and was part of the whole Yahoo Xtra Bubble fiasco. At that time I was told by Xnet (my ISP) and Xtra , that it was due to Xnets IPs being blacklisted. I filled in a special Yahoo form and eventually it was fixed. This time I was told to do the same thing. However instead I forwarded Xtra the email I filled in last time with all the answers they needed. 

I have been in contact with Telecom about this problem, but they have effectively said that due to the amount of spam they process, they can't stop this from happening. They say that if the client first adds our email as a 'friend contact' in the Yahoo interface, then it won't put our email into the junkmail bin. I don't believe this is an acceptable solution , as most xtra users download their email over a POP connection, and wouldn't even know how to log into Yahoos webmail service. There is also no guarantee that will work. I went through the same argument with Telecom last year, and it is like banging you head against a brick wall, as they have no other solution. I believe in this case, it is going into the junkmail bin due to something to do with the contents that is in the email that I am sending, but unless Yahoo XTra tell me what in it is causing the problem, it is not something I can correct either. I believe XTra just don't have any control over Yahoo, who are doing the filtering, and it is not even hosted in NZ. Is anyone else having the same trouble at the moment sending emails to @xtra.co.nz addresses. I did read recently that Domainz also had the same problem, so they now send out emails as PDFs, due to the content in their emails.

To xtras credit, they do reply quickly to emails, unlike Xnet, who no longer provide email support.

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zocster
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  #176731 7-Nov-2008 21:11
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This may not be a solution but the first thing I do when I get a client is to set them up with their domain name and email address, hence by passing the xtra.co.nz email, as I believe that ISP email is a thing of the past.

I will be watching this thread tho, as if there is a solution found I would like to know.

robbypreb

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  #176745 7-Nov-2008 23:14
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zocster: This may not be a solution but the first thing I do when I get a client is to set them up with their domain name and email address, hence by passing the xtra.co.nz email, as I believe that ISP email is a thing of the past.

I will be watching this thread tho, as if there is a solution found I would like to know.

 

Thats what I encourage too, although a heck of a lot of people and businesses still use xtra email addresses.


 
 
 
 


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#176749 7-Nov-2008 23:23
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robbypreb:

Thats what I encourage too, although a heck of a lot of people and businesses still use xtra email addresses.



Which I think looks very non-professional. For example you see some companies with their own domain name for a website, and in the contact form there's a Xtra (or any other ISP) or webmail (Hotmail, GMail, Yahoo!) address. That's so bad...





 

 

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  #176760 8-Nov-2008 00:49
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xtra pass the buck to yahoo with this problem, yahoo want me to fill in loads of forms about my emails, what unsubscribe policys I have etc etc.

Easiest way is to tell people their email provider is faulty and to change.




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linw
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  #176893 9-Nov-2008 10:00
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Yep, I think Yahoo is bigger than any of us. It is useless trying to fight them. For individuals I just tell them to get a gmail account as it has a superb junk filter. For businesses, their own domain has to be the go. In fact, anything other than xtra!!

But it is very hard to tell a business they have to reprint all their statiopnery etc. Bit of a bind, really.

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  #176894 9-Nov-2008 10:03
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this is the second time it's happening to me that xtra has got the yahoo.co.nz email service. I am having issues with the server for the second time in so many months also.

What's xtra doing wrong? frustrates the sh*t out of me.

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  #176896 9-Nov-2008 10:07
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zocster: this is the second time it's happening to me that xtra has got the yahoo.co.nz email service. I am having issues with the server for the second time in so many months also.


Yahoo.co.nz email service != managed by xtra




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zocster
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  #176898 9-Nov-2008 10:08
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cokemaster:

Yahoo.co.nz email service != managed by xtra


Thanks for putting me straight there cokemaster, who do I complain to :( it's frustrating

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  #176900 9-Nov-2008 10:14
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All your yahoo.co.nz mail queries would need to go to yahoo, rather than xtra.




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  #176904 9-Nov-2008 10:33
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robbypreb:
 At that time I was told by Xnet (my ISP) and Xtra , that it was due to Xnets IPs being blacklisted. I filled in a special Yahoo form and eventually it was fixed. This time I was told to do the same thing. However instead I forwarded Xtra the email I filled in last time with all the answers they needed



Why didn't you send it to yahoo as its supposed to?




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robbypreb

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  #176927 9-Nov-2008 15:19
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cokemaster: All your yahoo.co.nz mail queries would need to go to yahoo, rather than xtra.


Its an xtra.co.nz email address, not yahoo nz. The email I sent to Xtra was to prove to them, that I had already filled in the 'Yahoo' form they said I needed to fill in. It was then up to Xtra to follow it up with Yahoo, as Telecom subcontract out to yahoo for their email. Remeber that my contract and the company I pay is Telecom/Xtra, and as such, that is the only company I should be communcating with. I have no direct contract with Yahoo, and if Telecom decide to subcontract out their email to yahoo, then it is up to them to communicate and solve any issues with Yahoo, not me as a paying customer of Telecom.

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#176933 9-Nov-2008 15:51
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robbypreb:
cokemaster: All your yahoo.co.nz mail queries would need to go to yahoo, rather than xtra.


Its an xtra.co.nz email address, not yahoo nz.


Yes, and the service is provided by Telecom. Users should have to contact Telecom, not Yahoo!...




 

 

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#176942 9-Nov-2008 16:40
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robbypreb:
cokemaster: All your yahoo.co.nz mail queries would need to go to yahoo, rather than xtra.


Its an xtra.co.nz email address, not yahoo nz. The email I sent to Xtra was to prove to them, that I had already filled in the 'Yahoo' form they said I needed to fill in. It was then up to Xtra to follow it up with Yahoo, as Telecom subcontract out to yahoo for their email. Remeber that my contract and the company I pay is Telecom/Xtra, and as such, that is the only company I should be communcating with. I have no direct contract with Yahoo, and if Telecom decide to subcontract out their email to yahoo, then it is up to them to communicate and solve any issues with Yahoo, not me as a paying customer of Telecom.


Based off the quoted post, if you actually read the post, you would have seen that I was replying to Zocster. Zocster was referring to a yahoo.co.nz address, not a xtra.co.nz.




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freitasm
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#176943 9-Nov-2008 17:00
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cokemaster: Based off the quoted post, if you actually read the post, you would have seen that I was replying to Zocster. Zocster was referring to a yahoo.co.nz address, not a xtra.co.nz.


Damn Zocster, putting this thread off topic...







 

 

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zocster
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  #176944 9-Nov-2008 17:02
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freitasm:

Damn Zocster, putting this thread off topic...





Sorry Embarassed

Edit: as it is confusing why they have Yahoo!Xtra on top of the page Embarassed

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