Spark adsl constantly dropping, d link dsl 5300 optimum settings help

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark adsl constantly dropping, d link dsl 5300 optimum settings help

RUSTY85

23 posts

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#280141 29-Nov-2020 10:41

Hey guys I'm having tremendous issues with my adsl internet. Before we bought this house in July I rang spark and asked about getting fibre transferred to this house they said all good it'll be ready August 19th two days after our settlement Dat. So was all good. Fast forward or the excuses etc I still don't have fibre to the door and im stuck on adsl and getting Internet drops. Iv been charged for the fault team to come out and tell me there is nothing they can do already. Is there anyone that can help me go through the advanced settings to get my internet more reliable. Currently iv had no internet since last night. Don't know if it's a coincidence or not but the kids watched 3 movies yesterday on Netflix and half way through the third one the quality went rubbish and then the net dropped.

Cheers in advance
Ryan

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#2612583 29-Nov-2020 10:50

I do not think advanced settings is going to help you, You need to look into why the line is dropping out

Have you seen the 100s of other threads on this very topic and reviewed them? Good chance issue is house wiring

Linux

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#2612584 29-Nov-2020 10:51

Also have you checked the Chorus address checker to see if you can get VDSL?

RUSTY85

23 posts

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#2612585 29-Nov-2020 10:53

Have had a new jack put in and it literally runs from the power pole straight in to the house.

RUSTY85

23 posts

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#2612586 29-Nov-2020 10:54

Linux:
Also have you checked the Chorus address checker to see if you can get VDSL?

we went vdsl to start with but if was unreliable. Chorus said we were too far away from exchange to get consistent vdsl

RunningMan

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#2612589 29-Nov-2020 11:01

Post the ADSL line stats please

RUSTY85

23 posts

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#2612592 29-Nov-2020 11:09

RunningMan:
Post the ADSL line stats please

Thank you for your help

SNR Margin(0.1 dBm): 11.9/7.0
Attenuation(0.1 dBm): 17.6/30.0
Output Power(0.1 dBm): 12.4/19.4
Attainable Rate(Kbps): 320/5112
Rate(Kbps): 320/7378
CRC Errors: 0/401128
FEC Errors: 0/502056
HEC Errors: 0/258536

RunningMan

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#2612593 29-Nov-2020 11:15

How long since a reboot (i.e. what time have those errors accumulated over)?

That's a fairly high attenuation, so probably a long line, but the errors also look high, which often points to a faulty connection along that line somewhere. The sync rate also looks a bit low for the attenuation. It has the hallmarks of a physical line issue that hasn't been rectified properly, particularly if there's a new jack and line from the street.

The other issue to consider, is given the sync rate is fairly low (especially upload), then saturating the upstream connection will badly impact the downstream. If there's something syncing to the cloud or uploading/backups, this will have a very big impact on downloads.

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RUSTY85

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#2612594 29-Nov-2020 11:20

We havent been able to use the internet while uploading any file since being here. Havent succesffully uploaded any file over 14mb. Everytime I ring them they seem happy to sweep under the table. Iv had chorus out before who told me it was the best we could get (We still got charged). Atleast we had internet then.

RUSTY85

23 posts

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#2612595 29-Nov-2020 11:22

RunningMan:

How long since a reboot (i.e. what time have those errors accumulated over)?

That's a fairly high attenuation, so probably a long line, but the errors also look high, which often points to a faulty connection along that line somewhere. The sync rate also looks a bit low for the attenuation. It has the hallmarks of a physical line issue that hasn't been rectified properly, particularly if there's a new jack and line from the street.

The other issue to consider, is given the sync rate is fairly low (especially upload), then saturating the upstream connection will badly impact the downstream. If there's something syncing to the cloud or uploading/backups, this will have a very big impact on downloads.

DSL Phy Version:

A2pvI042j1.d26k1

Status:

Enabled

Mode:

ADSL2+ Annex A

Link Power State:

DSL Uptime:

0 Day 2 Hour 39 Min 44 Sec

UpLink/DownLink

SNR Margin(0.1 dBm):

11.9/6.6

Attenuation(0.1 dBm):

17.6/30.0

Output Power(0.1 dBm):

12.4/19.4

Attainable Rate(Kbps):

324/4992

Rate(Kbps):

320/7378

CRC Errors:

0/426537

FEC Errors:

0/544584

HEC Errors:

RUSTY85

23 posts

Geek

#2612597 29-Nov-2020 11:24

G.dmt:

Enabled

G.lite:

Enabled

T1.413:

Enabled

ADSL2:

Enabled

AnnexL:

Enabled

ADSL2+:

Enabled

AnnexM:

Disabled

VDSL2:

Enabled

Advanced Settings...

Bitswap:

Enabled

SRA:

Disabled

8a:

Enabled

12a:

Enabled

8b:

Enabled

12b:

Enabled

8c:

Enabled

17a:

Enabled

8d:

Enabled

US0:

Enabled

just checking are the above correct?

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#2612607 29-Nov-2020 11:29

Are you on naked or clothed broadband?

RunningMan

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#2612609 29-Nov-2020 11:33

That's a massive amount of errors for a couple of hours - there's a very clear physical problem with the line. Would be interesting to know why Chorus said that's the best they can do. There are some areas where the copper is badly degraded or there's loading coils inserted or other similar reasons why a connection would be this bad, but it's not that common.

Who did the new jack and line form the street - Chorus? If that's the case, it's fairly safe to assume that part of the line is OK, and the fault is further afield.

Do you have another modem, to rule that out? Given Spark, I assume you've got their modem still?

RUSTY85

23 posts

Geek

#2612610 29-Nov-2020 11:33

Linux: Are you on naked or clothed broadband?

We are on Naked

RUSTY85

23 posts

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#2612611 29-Nov-2020 11:34

RunningMan:

That's a massive amount of errors for a couple of hours - there's a very clear physical problem with the line. Would be interesting to know why Chorus said that's the best they can do. There are some areas where the copper is badly degraded or there's loading coils inserted or other similar reasons why a connection would be this bad, but it's not that common.

Who did the new jack and line form the street - Chorus? If that's the case, it's fairly safe to assume that part of the line is OK, and the fault is further afield.

Do you have another modem, to rule that out? Given Spark, I assume you've got their modem still?

Have had a HG659b hooked up same problem

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#2612612 29-Nov-2020 11:37

RUSTY85:
Linux: Are you on naked or clothed broadband?

We are on Naked

Ok do you have a dedicated xDSL jack point?

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