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AKLWestie

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#280430 14-Dec-2020 20:41
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I am using one email address to manage two Skinny mobile phone prepaid accounts.  I noticed one of my mobile number disappeared from the dashboard so I cannot manage it anymore!

 

Funny thing is that I have auto top up setup on that number before (I set it up quite some time ago), and the auto top up was still working a few days ago.  But now by number disappeared from the dashboard.

 

Anyone having this problem?

 

Note, Skinny live chat ended at 7pm so I have to wait till tomorrow to contact them.  Sad.  😠


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freitasm
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  #2621540 14-Dec-2020 21:24
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freitasm
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  #2621664 15-Dec-2020 08:52
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@SkinnySquad similar problem as reported in the other thread.

 

Something happening with the systems? 





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SkinnySquad
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  #2621694 15-Dec-2020 09:56
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Yep this is almost certainly the same issue. @AKLWestie can you flick me a DM with your email you log in with and your phone number and we can fix this for you.

 

 

 

A couple changes were made last week that mean in a small number of cases certain people with older accounts have their dashboards broken 🙁





I work for Skinny, but I don't post in my capacity as a Skinny representative. Any comments made are personal opinion and do not reflect on the position my employer may have.


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