Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


wratterus

1687 posts

Uber Geek
+1 received by user: 678


#281576 26-Feb-2021 14:08
Send private message

Hi all, have a client who has a property with a shed and a house, quite separate buildings but on the same title (same address).

 

They have a separate phone line going to each building. They've requested Skinny connect them to DSL (previously has been with Spark, but there has been no active connection there for a while now)

 

As far as I know Skinny didn't ask any questions when setting up the connection, sent out the modem & have advised it's all good to go, but there is no DSL sync. 

 

My suspicion is they may have organized the connection on the other line, but the client seems to be having issues dealing with Skinny to get this resolved, and the latest thing is they want Chorus to come out and setup a 'new connection' @ $199 which we don't think should be required. 

 

I have limited understanding of the inner workings of these things - I think there will be two ASID's for the address and we need to find the correct one?

 

Any help here would be appreciated!

 

Thanks. 

 

 

 

 


Create new topic
snnet
1413 posts

Uber Geek
+1 received by user: 556


  #2663136 26-Feb-2021 14:29
Send private message

I have clients in the exact same situation...it's so very hit and miss :( 




wratterus

1687 posts

Uber Geek
+1 received by user: 678


  #2663141 26-Feb-2021 14:37
Send private message

Is there a Skinny rep here I could possibly tag?


toejam316
1516 posts

Uber Geek
+1 received by user: 888

Trusted
Lifetime subscriber

  #2663161 26-Feb-2021 15:26
Send private message

My recommendation would be to contact Skinny and advise them that your broadband doesn't work, you don't know why, you didn't see anyone come to install the connection, so they'll need to lodge a failed install to resolve.

 

Odds are good that there are two intact lines to the site, and they picked one of them up, which unfortunately was the wrong one.

 

The other solution if you know anyone who's capable, would be to pop the ETP open and swap the wires across from Pair 1 to Pair 2.





Join Quic Broadband with my referral - no sign up fee and gives me account credit

 

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.




wratterus

1687 posts

Uber Geek
+1 received by user: 678


  #2663190 26-Feb-2021 15:56
Send private message

The line does look to be physically there and intact, and was working a year or two ago. 

 

The client apparently has contacted Skinny several times now and doesn't seem to be making any progress. I've asked them if they can connect the modem in the other building and see if it works there, at least if it did we would know for sure it's just the wrong line has been connected. 

 

Wonder if @gajan may be able to offer some assistance?


toejam316
1516 posts

Uber Geek
+1 received by user: 888

Trusted
Lifetime subscriber

  #2663193 26-Feb-2021 16:07
Send private message

Where are you based? I'm almost certain it'll be as I explained. When I say intact, Chorus internally labels a line as "intact" if it's been used previously, and hasn't been broken down. If an intact is available at an address, that will be prioritized over a truck roll. The failed install process kicks in if an intact doesn't work as a service order fault, I've personally repaired plenty of them and a lot are just as I've described.

Quickest resolution is to find someone like myself or another Geekzone user who can fix it, or pay a sparky who knows comms. The correct resolution is to explicitly direct Skinny's reps to lodge a failed install.




Join Quic Broadband with my referral - no sign up fee and gives me account credit

 

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.


wratterus

1687 posts

Uber Geek
+1 received by user: 678


  #2663195 26-Feb-2021 16:09
Send private message

Nelson/Tasman area. I agree, I suspect that is the case too. 


 
 
 

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.
gajan
305 posts

Ultimate Geek
+1 received by user: 210

Trusted
Spark NZ
Lifetime subscriber

  #2663230 26-Feb-2021 19:19
Send private message

Hi there - apologies I don’t immediately know (not my area), but will make some inquiries on Monday. Like others have suggested have they tried the other line to see if they get a DSL sync on that ?




My comments and remarks are not necessarily of my employer.


gajan
305 posts

Ultimate Geek
+1 received by user: 210

Trusted
Spark NZ
Lifetime subscriber

  #2663232 26-Feb-2021 19:20
Send private message

Hi there - apologies I don’t immediately know (not my area), but will make some inquiries on Monday. Yeah like you and others have said trying the other line would be worthwhile.




My comments and remarks are not necessarily of my employer.


Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.