Telecom + ADSL2+

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom + ADSL2+

JokezNZ

144 posts

Master Geek

#28333 26-Nov-2008 18:57

Hi there, I am kinda of stuck here.
I am with telecom and am on the Explorer broadband plan. When I changed I noticed I was able to go on ADSL2+.
I did the two checks to see if I was able to (line check and plan check) and everything was fine.
For some reason I am no on ADSL2+ and i'm on normal ADSL.

Does anyone have a clue why?
I checked on websites about my router and they say it is ADSL2+ compatable. It's a Lynksis Wag200G.
Also, did a speedtest in the router to confirm, got roughly 6mbps down 0.7mbps up.

Any help would be appreciated!

eXDee

4032 posts

Uber Geek

Trusted

#180506 26-Nov-2008 19:16

JokezNZ: For some reason I am no on ADSL2+ and i'm on normal ADSL.

What is suggesting this? you said both your plan and your router say ADSL2+ so why don't you think you are?

Bung

6479 posts

Uber Geek

Subscriber

#180528 26-Nov-2008 20:43

JokezNZ: .
Also, did a speedtest in the router to confirm, got roughly 6mbps down 0.7mbps up.

Is that a throughput speed test or the actual line speed that the modem synchronises at?

JokezNZ

144 posts

Master Geek

#180716 27-Nov-2008 17:48

Bung:
JokezNZ: .
Also, did a speedtest in the router to confirm, got roughly 6mbps down 0.7mbps up.

Is that a throughput speed test or the actual line speed that the modem synchronises at?

Help...

DSL Status:	Connected
DSL Modulation Mode:	MultiMode
DSL Path Mode:	Interleaved
Downstream Rate:	6747 kbps
Upstream Rate:	715 kbps
Downstream Margin:	12 db
Upstream Margin:	12 db
Downstream Line Attenuation:	28 db
Upstream Line Attenuation:	7 db
Downstream Transmit Power:	12 db
Upstream Transmit Power:	21 db

JokezNZ

144 posts

Master Geek

#180718 27-Nov-2008 17:50

eXDee:
JokezNZ: For some reason I am no on ADSL2+ and i'm on normal ADSL.

What is suggesting this? you said both your plan and your router say ADSL2+ so why don't you think you are?

What I'm saying is I should be on ADSL2+ because my line is ok and my plan is ok BUT I think my router (Linksys WAG200G may not be adsl2+ compatible even though I've looked in websites and they say it is.

n00dy

482 posts

Ultimate Geek

Lifetime subscriber

#180726 27-Nov-2008 17:59

at what speed is the modem reporting that it is connecting to the exchange at, the modem should state, this is my home connection (adsl)

Uptime:	0 days, 0:24:18

DSL Type:	G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]:	864 / 7.61

yet at work with adsl2+ (sorry about the spacing just cut and paste issue

Line State		Connected
Modulation		ADSL_2plus
Annex Mode		Annex A
Max Tx Power		-38 dBm/Hz

Item	Downstream	Upstream	Unit
SNR Margin	12	15	dB
Line Attenuation	20	8	dB
Data Rate	16796	944

n00dy

482 posts

Ultimate Geek

Lifetime subscriber

#180736 27-Nov-2008 18:38

those numbers indcate that your modem or line is not connecting at ADSL2+ I would suggest calling xtra 0800226698 ask asking them if your line is connected to an adsl2 exchange not unless someone here can verify that your exchange has been upgraded as this is a work in progress for telecom and NOT all exchanges have been done and some are not due to be done for a few years yet

Ragnor

8219 posts

Uber Geek

Trusted

#180751 27-Nov-2008 19:53

In the web admin...

Change the ADSL mode:

Setup >> Basic Setup >> DSL Modulation >> Set it to "ADSL2+" (the default is multimode if you have problems and want to set it back) >> Save Settings

View the status of the connection:

Status >> DSL Connection >> Refresh

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

JokezNZ

144 posts

Master Geek

#180865 28-Nov-2008 11:09

n00dy:
those numbers indcate that your modem or line is not connecting at ADSL2+ I would suggest calling xtra 0800226698 ask asking them if your line is connected to an adsl2 exchange not unless someone here can verify that your exchange has been upgraded as this is a work in progress for telecom and NOT all exchanges have been done and some are not due to be done for a few years yet

I have rang the help desk and he said "I should be experiencing adsl2+ speeds". The telecom wesbite also confirms I should be on adsl2+. The only other veriable is my router.

JokezNZ

144 posts

Master Geek

#180866 28-Nov-2008 11:11

Ragnor: In the web admin...

Change the ADSL mode:

Setup >> Basic Setup >> DSL Modulation >> Set it to "ADSL2+" (the default is multimode if you have problems and want to set it back) >> Save Settings

View the status of the connection:

Status >> DSL Connection >> Refresh

Thanks I tried that buy my speeds did not change, infact my down speed dropped by 500kbps.

Bung

6479 posts

Uber Geek

Subscriber

#180874 28-Nov-2008 11:56

My line Attenuation is similar 15.5 up/28.5 down speed 945/11M the diff seems to be that my modem reports output power 12 dBm up/ 19.5dBm down. Your modem's reported power level seem odd unless it is reversed. If the DSLAM is only using 12dBm to you that may explain the low down speed.

nullmee

53 posts

Master Geek

#180926 28-Nov-2008 14:34

First of all make sure all your telephone jackpoints your using are filtered, maybe even try isolate the modem and try another jackpoint and see if connect rate changes. If you still get the same connect rate ring your ISP and get them to check your on the right power profile.

JokezNZ

144 posts

Master Geek

#182456 6-Dec-2008 11:22

That's a check on the Filters...
I have rang Telecom helpdesk and they say "You should be experiencing ADSL2+" without really helping to solve why i'm not actually on it.

n00dy

482 posts

Ultimate Geek

Lifetime subscriber

#182461 6-Dec-2008 12:09

as discussed in other threads there a many reasons that effect download speeds, howvever that said you could ring xtra and ask them to do a "port reset" on your line, they may ask why but as long as you have previous case numbers from when you have rung before they may do it for you otherwise they will ask you to complete a download speed check on numerous days and times and record this data. Also to check you line for adsl go to: www.telecom.co.nz/adsltwoplus

Lastly telecom do not guarrantee speed and ADSL2 is not promoted as a boost in speed by telecom, the official line is

With ADSL2+, theoretically, customers should experience better performance if:

They live within the 2km radius of an ADLS2+ exchange or are connected to an ADSL2+ cabinet
They are on a ADSL2+ compatible plan (i.e. all plans that are both Full Speed upload and Full Speed download)
They have an ADSL2+ compatible modem; all Telecom supplied modems provided
from October 2007 onwards are compatible (Thomson / 2wire)

Notice "theoretical" and "should"

jfnz

211 posts

Master Geek

Trusted

#182476 6-Dec-2008 13:38

n00dy: as discussed in other threads there a many reasons that effect download speeds, howvever that said you could ring xtra and ask them to do a "port reset" on your line, they may ask why but as long as you have previous case numbers from when you have rung before they may do it for you otherwise they will ask you to complete a download speed check on numerous days and times and record this data. Also to check you line for adsl go to: www.telecom.co.nz/adsltwoplus

Port resets aren't necessary on the newer equipment (ISAM/ASAMs) and even so they won't help with a connect rate or throughput issue. Power cycling the modem has the same effect as a port reset in these cases.

What the OP needs to do check whether he's in a ADSL2+ capable area and if so needs to isolate as per this guide to make sure his CPE isn't having a detrimental effect on his connect rates.

Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for, or anyone else.