Spark and "their" version of the internet

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark and "their" version of the internet

decibel

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#284627 5-May-2021 16:05

When I was introduced to the wonders of the internet, one of the big plusses was its ability to re-route around network failures.

Spark has forgotten this (or did they never know it)

An outage today, as shown below, has affected all the way down to Carterton at least.

Don't they have any fibre across from the Wairarapa to Wellington??

1 out of 10

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#2702398 5-May-2021 16:08

Do you 100% know what the issue is?

Talkiet

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#2702399 5-May-2021 16:09

Chorus fibre outage. Will likely affect all RSPs to some extent

Chorus techs are en route to site.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Linux

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#2702401 5-May-2021 16:10

@decibel So not a Spark outage at all move along nothing to see here

decibel

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#2702404 5-May-2021 16:13

Linux:

@decibel So not a Spark outage at all move along nothing to see here

Certainly not. Is Spark's network management unable to cope with this?

My neighbour is affected, but I am not. (2degrees)

Still 1 out of 10.

wellygary

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#2702462 5-May-2021 16:50

Whatever happened to N-1???, sounds like there is more at play than a simple break....

yitz

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#2702497 5-May-2021 17:39

2degrees supposedly uses Chorus?

https://www.geekzone.co.nz/content.asp?contentid=21569

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MadEngineer

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#2702618 5-May-2021 21:31

Happens a lot. It amazes me sometimes how quickly a cut can be repaired. Most of the serious ones I’ve seen over the last decade have been within two hours drive of a tech and resolved overnight. Sometimes with flooding there might be an additional 12 hour delay as they wait for the weather to settle down. The tricky ones are cuts in the middle of a SH where traffic control needs to be employed. Even those can often be resolved in 24 to 48 hours

You're not on Atlantis anymore, Duncan Idaho.

mattwnz

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#2702663 5-May-2021 21:41

This outage has been going on since 1pm so 8 hours so far. Is more widespread than Carterton. Think it is most of the wairarapa. The problem is that spark have no network status on their helpdesk and a 90 minute o
Plus wait to find out what is going on and no callback option given when I called

timmmay

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#2702664 5-May-2021 21:44

It does seem odd that there is only one fiber servicing a fairly large area. I thought there was a fiber ring around the islands, so if it gets cut one place it can come from the other direction?

cyril7

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#2702665 5-May-2021 21:44

https://www.stuff.co.nz/business/125039836/chorus-confirms-cable-cut-to-blame-for-internet-outage

Cyril

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#2702666 5-May-2021 21:54

timmmay:

It does seem odd that there is only one fiber servicing a fairly large area. I thought there was a fiber ring around the islands, so if it gets cut one place it can come from the other direction?

I'm south of Featherston. Chorus laid fiber right past my my house maybe two years ago. I was told at the time I couldn't connect to it as it was part of a back-haul that went through the Remutaka train tunnel and joined the Wairarapa with Wellington.

Apparently not?

My ADSL is still working though...

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yitz

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#2702674 5-May-2021 22:41

Yep I have noticed too it seems they have a separate backhaul footprint for their Fibre service which happens to work against them?

It seems in these instances it doesn't affect other providers or their own copper ADSL/VDSL and cellular offerings.

Oh and the blame's always on Chorus too 🤔

e.g. one I had bookmarked https://itbrief.co.nz/story/lower-south-island-fibre-internet-cut-by-farmer

mattwnz

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#2702677 5-May-2021 23:01

The problem is it has also knocked out phones, so not just Internet. Aware of some elderly who have no phone today so can't even call emergency number if they need it. Hopefully there will be an investigation into why there is no redundancy in their network. Businesses could also be badly affected on top of covid disruptions. I imagine if it had hit Auckland it would be the number one news story

mattwnz

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#2702679 5-May-2021 23:11

There status page also doesn't show the extent of the outage and all affected areas. Noticed it also says it was fixed as at 10 pm, but it hasn't been.

cshwone

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#2702733 6-May-2021 05:46

On 2 Degrees in Masterton. No impact at all.

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