Below is a copy of my formal complaint to Xtra. I know it probably wont achieve anything. But if no one stands up, its not going to get much better is it :)

I would like to make a formal complaint about the xtra broadband service for my area.

In the last month I have had a number of technicians from Chorus come to my property to look at my xtra broadband service. These  include two broadband specialists that came today 1/12/08.
these specialists have told me that the exchange that my area is connected to is out of date, and is not due for upgrade until April 2010. This is simply unacceptable I pay for a premium service your xtra pro plan. and I receive speeds of 600kbps download and 780kbps upload. On your premium service. The broadband specialists that came to my residence today told me they had spoken to someone at Xtra on their way to my house, and your representative told them that we should never have been sold broadband in the first place. And if we were to drop to a lower plan we would receive even slower speeds with a reduced upload of 128kbps lowering our downstream speed as well
I live in a wealthy area, many of the houses are multi million dollar homes, and we receive 3rd rate broadband service. We are not even able to receive caller id, which is absolutely ridiculous.
The specialists are currently on their way to another house on my street with another complaint about broadband speed.

My question to you is, why is our exchange not made a priority for new cabinets  if it is so old and substandard. {pre caller id} And why have so many other areas which have much better newer equipment been upgraded already. These specialists from Chorus {a Telecom NZ business} agree with this.

What can, and will be done to rectify this situation.

I look forward to reading your response.

Kind Regards
William