For the last few months I have been getting frequent broadband disconnetions on my line. I've rang up the call centre dozens of times, and all they have done is changed the profile my line was set on at the exchange which has only increased my ping. My ping has increased from an average of 50ms to the Speedtest.net server here in Christchurch to roughly 80ms, ping to the Speedtest.net server in Sydney ahs increased from an average of 70ms to 180ms, and ping to the server in Brisbane has increased from 140ms to an average of 210ms!
Telecom seems to come up with a different excuse each time I ring their call centre, first they said my modem was causing the disconnection issues and that I should buy a new one, so I spent $128 on a new one, but I was still getting disconnections. Last week when I rang the call centre they said it was the profile that my phoneline was set on at the exchange and that they had changed me over to a new one. I'm still getting frequent disconnections, but now my ping has increased which sucks because I do alot of online gaming.

Is/has anyone having/had these issues with Telecom? I really don't know where else to go with them now as they just keep making up excuses when I ring them up.