Strange dial tone issue on Spark Fibre Landline

Forums › Spark New Zealand (including Skinny and BigPipe) › Strange dial tone issue on Spark Fibre Landline

mover85

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#285818 19-May-2021 16:18

Hi everyone

Yesterday our landline stopped working. We could receive calls but couldn't make any calls. After talking to Spark chat we were told to restart the ONT. After doing that we had no dial tone on all the phones except for the cordless phone. As we have integrated wiring we then tried to plug a phone directly into the ONT but we still have no dial tone. Spark chat said we must've plugged it into the wrong port, but we tried both ports.

Any thoughts?

richms

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#2709727 19-May-2021 16:33

Some cordless phones fake a dialtone because that is how older people are used to phones working.

Richard rich.ms

Oblivian

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#2709758 19-May-2021 17:10

+1 to that!

And if the cordless don't do it, the Router may produce it's own if you aren't direct to ONT.

Always keep a corded covered in dust handy to use the same outlet like you have (or direct to FON1 of ONT/Router) to see if it's got current/active. If even that's dead. It's time for logs/investigation

Facepalm on the community group when there is a fibre outage (fibre only area) and everyone jumps on going 'I don't understand it, still got dialtone'

mover85

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#2709794 19-May-2021 18:30

The strange part is we have three phones, one cordless and two analogue which all had dial tone until yesterday.

nztim

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#2709798 19-May-2021 18:42

@cbrpilot

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old3eyes

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#2709802 19-May-2021 18:52

After you repowered the ONT did the TEL led come back on again??

Regards,

Old3eyes

mover85

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#2709810 19-May-2021 19:43

The POTS light is off and stays off when the analogue phone is off the hook but when the cordless phone is in use it does turn on.

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Yoban

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#2709817 19-May-2021 20:23

Have had this same issue a while back possibly as a result of turning ONT off while I was patching cables.
Solution was to have spark “reset” my phone account from their end. Asked them how this happens or can be prevented but they did not know.

old3eyes

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#2709863 19-May-2021 21:27

mover85:
The POTS light is off and stays off when the analogue phone is off the hook but when the cordless phone is in use it does turn on.

On my ONT the TEL led is on all the time indecating that the phone circuit is live. Without this on there us no dial tone. When I repower my ONT it can take 20 minutes for the TEL led to come back on. When it's off there is no phone service in or out.

Regards,

Old3eyes

mover85

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#2709878 19-May-2021 22:17

old3eyes:
mover85:

The POTS light is off and stays off when the analogue phone is off the hook but when the cordless phone is in use it does turn on.

On my ONT the TEL led is on all the time indecating that the phone circuit is live. Without this on there us no dial tone. When I repower my ONT it can take 20 minutes for the TEL led to come back on. When it's off there is no phone service in or out.

Our ONT is a Type 200 so only lights up when in use.

cbrpilot

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#2710155 20-May-2021 12:37

Sorry for my lack or response here, I've been off sick.

Have the OP logged a fault?

My views are my own, and may not necessarily represent those of my employer.

mover85

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#2710165 20-May-2021 13:06

cbrpilot:

Sorry for my lack or response here, I've been off sick.

Have the OP logged a fault?

I have tried on Spark chat who then called and basically told us if a tech comes they will definitely not find any fault.

Not sure if they logged it.

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cbrpilot

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#2710176 20-May-2021 13:28

mover85:

cbrpilot:

Sorry for my lack or response here, I've been off sick.

Have the OP logged a fault?

I have tried on Spark chat who then called and basically told us if a tech comes they will definitely not find any fault.

Not sure if they logged it.

Hmmmm. Can you PM me your details and I can take a look at the connection. I'm not a voice guy, but I can verify if the IP session is up and healthy.

Dave.

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mover85

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#2710195 20-May-2021 13:44

PM sent