Long story short my work phone is an iPhone 12 Pro that has microphone issues so apple send out a replacement. On the faulty phone I had a 2degrees sim as a backup sim and a spark esim with my work number on it.

I took the phone into the spark store at Westfield Riccarton in Christchurch around 7 yesterday and it took them 2 hours to fit a screen protector and try and sort the esim (we were kicked out at closing, how long should this take?) Admittedly the guy was apparently newish to the role. They have buggered something up and said that because of the long weekend they cant get my work number back up and running until the team gets there on Tuesday. The way that we communicate with work is txt so this leaves me in the dark. They put in a divert so calls will come to the 2degrees number.

My best guess is that he’s entered the IMEI number in for the real sim and not the virtual sim when setting it up. I did ask him and he said it is definitely the main IMEI number that is meant to be entered.

To make everything more complicated it’s my sons 7th birthday party this afternoon and the number I gave out was the spark number.

Is there anyone that works for spark that could pretty please look into this for me?