Mobile got disconnected

Forums › Spark New Zealand (including Skinny and BigPipe) › Mobile got disconnected

Wills1

710 posts

Ultimate Geek
+1 received by user: 17

#28794 11-Dec-2008 20:25

I had not used my 027 mobile in around 4 days.
Went to use it today, and it wouldn't work. Picked up the landline and called 123. Someone had done an esn swap with my account/handset. The CSR asked me to look for the ESN number on my Nokia 1325, I was like wtf? I've never owned a nokia 027 mobile. And my account had been charged with $35 worth of calls, that I havent made, on a phone I dont even own.

All sorted now, and they have credited my account. But it makes you wonder how often this sort of thing might happen with human error.

jackreach07

25 posts

Geek

#183631 11-Dec-2008 21:15

That seems a bit strange how that happened.

surely when your someone rang up and made an ESN change the customers details would show up on the screen and the call centre staff would do security checks that they are speaking with the owner of the account. If your number was connected up on an account under your name I don't see how this error could occur unless the Telecom rep didn't bother to do the security checks or something...

Gart2010

34 posts

Geek

#183650 11-Dec-2008 23:11

Telecoms security sukz if you ask me it allways has you just got to talk to the right operator and say the right things and you can get a mobile reconnected that has been reported lost or stolen. it's real bad standards on telecoms beharf i don't care what anyone says

nzbnw

2374 posts

Uber Geek
+1 received by user: 22

Trusted

Spark NZ

#183658 12-Dec-2008 00:29

Gart2010: Telecoms security sukz if you ask me it allways has you just got to talk to the right operator and say the right things and you can get a mobile reconnected that has been reported lost or stolen. it's real bad standards on telecoms beharf i don't care what anyone says

Don't take this personally, but people here might just take you seriously if you could type your message in full English sentences in line with the forum rules. Yes there are rules, and no it's not a democracy.

OP if your mobile is post-paid (OA), could it be that someone know's likely security questions, i.e. your address, DOB etc and is doing things they shouldn’t?

It very well could be as you suggest a Telecom error through.

Can I suggest you ask 123 to place a password on your account for any move’s adds or change requests?

nzbnw

NealR

428 posts

Ultimate Geek
+1 received by user: 20

ID Verified

Trusted

Lifetime subscriber

#183679 12-Dec-2008 08:40

We are always interested in peoples ideas for improving things, but if people are unwilling to give us any personal details and an account password it is very hard to provide a perfect system. This only applies to the prepaid market.

Regsitering your mobile helps and you get $10 free topup;

http://www.telecom.co.nz/content/0,8748,202186-202344,00.html

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

Gart2010

34 posts

Geek

#183694 12-Dec-2008 09:34

NealR:
We are always interested in peoples ideas for improving things, but if people are unwilling to give us any personal details and an account password it is very hard to provide a perfect system. This only applies to the prepaid market.

Regsitering your mobile helps and you get $10 free topup;
http://www.telecom.co.nz/content/0,8748,202186-202344,00.html

done all that telecom i even e-mailed yous about (Telecom)it all i got in the end was if you don't like it then change to post payed account.
and to the other guy who didn't like the way i type im sorry but i have a disablity im very slow at picking things up

Mayhem

82 posts

Master Geek
+1 received by user: 1

#183703 12-Dec-2008 10:28

Hi there, it could have been an accidental mistake with someone with a phone number close to yours wanting to change their phone over and human error transposed the number and accidentally did yours instead... you could just put a password on your phone so that it has to be quoted at all times before any changes can take place.

I know that you believe that you understand what you think i said, but i am not sure you realise that what you heard is not what i meant!

Dell

Shop now for Dell laptops and other devices (affiliate link).

Wills1

710 posts

Ultimate Geek
+1 received by user: 17

#183719 12-Dec-2008 12:12

Something strange is still up, Or happening from their mistake

I've had 4 different mobiles txt me asking who I am.
I've had the same phone number for 5 years so I dont know whats going on!

Will call 123 again, Hopefully this time I will get someone that speaks clear english!
The chap last night was very helpfull