Help with Spark SIM not receiving txt in Italy

Forums › Spark New Zealand (including Skinny and BigPipe) › Help with Spark SIM not receiving txt in Italy

Sbnmiky73

6 posts

Wannabe Geek
+1 received by user: 3

#288723 19-Jul-2021 05:24

Hello people, I'm asking for Your Help.

I'm on Prepaid ( Spark ) actually in Italy and I would like to receive txt on my number.

I'm using a Samsung A10 Dual SIM phone.

I've got 20$ on my SIM, Casual rate.

Do you think I need to buy a roaming package ( 20 $) to be able to receive simple text messages?

Not sure, If you want I can publish my number so you can try to txt me....

Miky

andyb

240 posts

Master Geek
+1 received by user: 87

Trusted

Spark NZ

#2746398 19-Jul-2021 08:01

Adding a roaming pack won't enable you to receive text messages. You are best to call the helpdesk +64 3 371 0866 or roaming@spark.co.nz so they can troubleshoot, and investigate.

andyb

Sbnmiky73

6 posts

Wannabe Geek
+1 received by user: 3

#2746401 19-Jul-2021 08:08

andyb:
Adding a roaming pack won't enable you to receive text messages. You are best to call the helpdesk +64 3 371 0866 or roaming@spark.co.nz so they can troubleshoot, and investigate.

Thank You, and this is what i Did ( I contacted the help line ).

But they told me that i NEED a roaming pack to receive text.

That's why I'm disappointed, and NO, I didn't buy their roaming pack.

andyb

240 posts

Master Geek
+1 received by user: 87

Trusted

Spark NZ

#2746431 19-Jul-2021 09:32

You don't need a roaming pack to receive a text, text messages are free to receive when roaming. DM me your number and I'll get the team to have a look.

andyb

Inphinity

2780 posts

Uber Geek
+1 received by user: 1184

#2746433 19-Jul-2021 09:35

Can you text outbound? Haven't been to Italy, but to other locations I've never needed to buy a roaming pack (just been charged casual rates for use if any), but have sometimes found I need to make some sort of outbound request - txt or call for example - before I receive anything incoming, not sure if it's to do with registering on networks etc

Sbnmiky73

6 posts

Wannabe Geek
+1 received by user: 3

#2746447 19-Jul-2021 10:09

Inphinity:
Can you text outbound? Haven't been to Italy, but to other locations I've never needed to buy a roaming pack (just been charged casual rates for use if any), but have sometimes found I need to make some sort of outbound request - txt or call for example - before I receive anything incoming, not sure if it's to do with registering on networks etc

Just tried, and No, I can't text outbound.

Sbnmiky73

6 posts

Wannabe Geek
+1 received by user: 3

#2746451 19-Jul-2021 10:14

Inphinity:
Can you text outbound? Haven't been to Italy, but to other locations I've never needed to buy a roaming pack (just been charged casual rates for use if any), but have sometimes found I need to make some sort of outbound request - txt or call for example - before I receive anything incoming, not sure if it's to do with registering on networks etc

And just tried, I can not make phone calls neither.
It says that I'm not registered on the network, what does it means?