Skinny app problems with Android

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny app problems with Android

OwenWatson

93 posts

Master Geek
+1 received by user: 9

#289320 28-Aug-2021 14:52

Launching the Skinny app seems to get it stuck in a "something went wrong" loop, and judging by the feedback in the Play Store it's been a problem for a while. Is Spark/Skinny doing anything about it or have they just not bothered?

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1626 posts

Uber Geek
+1 received by user: 437

#2768113 28-Aug-2021 15:21

was working for me a couple of days ago - but seeing the same thing as you today

Linux

12181 posts

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Trusted

Lifetime subscriber

#2768117 28-Aug-2021 15:27

Have you tried basic things like clearing app cache?

Eva888

2762 posts

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Lifetime subscriber

#2768118 28-Aug-2021 15:34

Sometimes does it on my phone. Turning device off and on fixed it.

OwenWatson

93 posts

Master Geek
+1 received by user: 9

#2768119 28-Aug-2021 15:39

Restart: no joy

Clearing cache: no joy

Clearing data: gets to setup, then gets into "something went wrong"

Juicytree

142 posts

Master Geek
+1 received by user: 42

Subscriber

#2768127 28-Aug-2021 15:54

Updating the app from the app store worked for me

farcus

1626 posts

Uber Geek
+1 received by user: 437

#2768129 28-Aug-2021 15:56

Juicytree:

Updating the app from the app store worked for me

no updates available in the play store. Already on latest version 2.9.1
Clearing cache, clearing data, uninstall / reinstall doesn't help.

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farcus

1626 posts

Uber Geek
+1 received by user: 437

#2768130 28-Aug-2021 16:01

needed to top up my account so used the website.

the app still successfully notified me of the topup - so it's not totally broken.

old3eyes

9158 posts

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+1 received by user: 1364

Subscriber

#2768144 28-Aug-2021 17:14

Get the same on our phones here. Skinny issue I suspect. Will check tomorrow.

Regards,

Old3eyes

old3eyes

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+1 received by user: 1364

Subscriber

#2768145 28-Aug-2021 17:19

Just looked at their Facebook page and other people there with the same problem.

Regards,

Old3eyes

OwenWatson

93 posts

Master Geek
+1 received by user: 9

#2768155 28-Aug-2021 18:14

Finally, an acknowledgement from Skinny on Facebook: "Hey everyone! We’re aware of an ongoing issue occurring within our Android app" etc and a request to use the website till it's sorted.

OwenWatson

93 posts

Master Geek
+1 received by user: 9

#2768239 29-Aug-2021 06:36

. . . and after a play store update it appears to be working!

Quic Broadband

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panther2

385 posts

Ultimate Geek
+1 received by user: 143

#2768242 29-Aug-2021 07:18

Had to update mine too and get a new code sent works now

old3eyes

9158 posts

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+1 received by user: 1364

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#2768272 29-Aug-2021 09:26

The update fixed mine but didn't have to put in a new code.

Regards,

Old3eyes

farcus

1626 posts

Uber Geek
+1 received by user: 437

#2768325 29-Aug-2021 12:32

still crashing for me.
Don't see any update in the play store. Still showing 2.9.1 (which is the same version I noted above).
What version number are those who are seeing the issue fixed using?

farcus

1626 posts

Uber Geek
+1 received by user: 437

#2768330 29-Aug-2021 12:43

strange - play store was showing 2.9.1 available.

Went to play store website and showing 2.9.2 - so chose to install from the website and it updated my phone.
Now working.

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