Skinny ADSL woes

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mdooher

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#289879 5-Oct-2021 15:54

Quick story, I'm trying to set up ADSL (all that is available in Tolaga Bay)

Had Chorus vist and set up the line

Skinny sent a modem...

DSL up and no PPP

skinny tell us to rest the modem... ok. Same thing

Skinny send a new modem... same thing

Skinny send Chorus. Every thing works fine with their setup and the tech tells us the modem needs configuring ... no PPP

skinny says they will send another new modem... Nah what settings should it have I ask.

after 4 days i get...wait for it... "Reset the modem"

Now I would really like some help here. This isn't my house. I am the person paying the bill and am arranging it for technophobe relatives

Anyone Know what the setup should be for skinny ADSL modem?

PS: when they sent the courier bag for the 1st modem to go back it wasn't big enough for the box...... you have to wonder 2 weeks so far

Cheers

Matthew

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cyril7

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#2790017 5-Oct-2021 16:10

Hi, in the PPPoA setup you need to put in a user and pwd, pretty much anything can go in those fields, if they are blank it wont work.

However I would have thought a provided modem would be all ready to go.

Cyril

mdooher

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#2790025 5-Oct-2021 16:18

cyril7:

Hi, in the PPPoA setup you need to put in a user and pwd, pretty much anything can go in those fields, if they are blank it wont work.

However I would have thought a provided modem would be all ready to go.

Cyril

me too... Part of the problem is I'm in Dunedin and my relatives don't have sufficient data on their mobile to enable me to remote in and have a good sniff about.

Matthew

yitz

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#2790046 5-Oct-2021 17:02

Are their mobiles with Skinny too? If so perhaps ask for some complimentary data to use for the troubles.

Wrong bag/box size for the modem doesn't really inspire confidence. Do you know what the model number of the modem is?

Here's the settings for Chorus wholesale ADSL for what it's worth:

Since the Chorus technician modem works, perhaps just go out and purchase a similar ADSL router from a second hand store.

mdooher

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#2790181 5-Oct-2021 18:15

yitz:

Are their mobiles with Skinny too? If so perhaps ask for some complimentary data to use for the troubles.

Wrong bag/box size for the modem doesn't really inspire confidence. Do you know what the model number of the modem is?

Here's the settings for Chorus wholesale ADSL for what it's worth:

Since the Chorus technician modem works, perhaps just go out and purchase a similar ADSL router from a second hand store.

No luck with them being on Skinny too, and being in tolaga by everything takes a few days to get to them. They are using a VRV9517 Smartmodem.. looks standard for Spark

I might have to pay for some data for them so I can at least remote into the laptop and see what I can see

Matthew

mdooher

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#2790216 5-Oct-2021 19:38

getting there,

I managed to get them to hotspot me in... first thing i noticed is that the encapsulation was incorrect

(so long since I worked with ADSL) what else could be wrong?

Matthew

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#2790222 5-Oct-2021 19:59

Is there DSL sync or not??

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, UAP, UAP AC Pro, UAP AC Pro Mesh, Apple TV 4, Apple TV 4K, iPad Air 1st gen, iPad Air 4th gen, iPhone XR, VodaTV Gen 2. If it doesn't move then it's data cabled.

mdooher

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#2790223 5-Oct-2021 20:08

Spyware:

Is there DSL sync or not??

yep it says DSL up

Matthew

mdooher

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#2790226 5-Oct-2021 20:11

does this help?

Jan 1 12:01:57 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:01:57] rcvd [LCP TermReq id=0x36] 8c 19 b5 71 26 0c 24 00 00 01 08 00 45 00 01 e6 9f 64 40 00 40 06 15 1e c0 a8 01 fe c0 a8 01 41 ...
Jan 1 12:01:57 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:01:57] sent [LCP TermAck id=0x36]
Jan 1 12:02:00 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:02:00] sent [LCP TermReq id=0x6 \"Failed to authenticate ourselves to peer\"]
Jan 1 12:02:03 VRV9517 daemon.notice pppd[5068]: [01:01:1970 12:02:03] Connection terminated.
Jan 1 12:02:03 VRV9517 daemon.notice pppd[5068]: [01:01:1970 12:02:03] Modem hangup
Jan 1 12:02:33 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:02:33] using channel 3
Jan 1 12:02:33 VRV9517 daemon.info pppd[5068]: [01:01:1970 12:02:33] Using interface ppp0
Jan 1 12:02:33 VRV9517 daemon.notice pppd[5068]: [01:01:1970 12:02:33] Connect: ppp0 <-->

Matthew

mdooher

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#2790230 5-Oct-2021 20:18

actually this seems to be the whole thing

Jan 1 12:03:09 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:09] using channel 4
Jan 1 12:03:09 VRV9517 daemon.info pppd[5068]: [01:01:1970 12:03:09] Using interface ppp0
Jan 1 12:03:09 VRV9517 daemon.notice pppd[5068]: [01:01:1970 12:03:09] Connect: ppp0 <-->
Jan 1 12:03:09 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:09] sent [LCP ConfReq id=0xa <magic 0xb8f74ef6>]
Jan 1 12:03:09 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:09] rcvd [LCP ConfReq id=0x2b <mru 1500> <auth pap> <magic 0x56dd6cbd>] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...
Jan 1 12:03:09 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:09] sent [LCP ConfAck id=0x2b <mru 1500> <auth pap> <magic 0x56dd6cbd>]
Jan 1 12:03:09 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:09] rcvd [LCP ConfAck id=0xa <magic 0xb8f74ef6>] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...
Jan 1 12:03:09 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:09] sent [LCP EchoReq id=0x0 magic=0xb8f74ef6]
Jan 1 12:03:09 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:09] sent [PAP AuthReq id=0x4 user=\"vrv9517@adsl.skinny\" password=<hidden>]
Jan 1 12:03:09 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:09] rcvd [LCP EchoRep id=0x0 magic=0x56dd6cbd] 26 0c 24 00 00 01 08 00 45 00 00 3e 39 ce 00 00 40 11 bc 51 c0 a8 01 fe c0 a8 01 41 00 35 f8 bf ...
Jan 1 12:03:09 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:09] rcvd [PAP AuthNak id=0x4 \"EUBA Session already up.\"] a8 01 fe c0 a8 01 41 00 50 e4 e7 9a a7 d9 54 f2 fd f2 65 50 11 01 f6 ea b5 00 00 00 00
Jan 1 12:03:09 VRV9517 daemon.info pppd[5068]: [01:01:1970 12:03:09] Remote message: EUBA Session already up.
Jan 1 12:03:09 VRV9517 daemon.err pppd[5068]: [01:01:1970 12:03:09] PAP authentication failed
Jan 1 12:03:09 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:09] sent [LCP TermReq id=0xb \"Failed to authenticate ourselves to peer\"]
Jan 1 12:03:09 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:09] rcvd [LCP TermReq id=0x2c] 8c 19 b5 71 26 0c 24 00 00 01 08 00 45 00 01 18 97 dc 00 00 ff 11 7f 56 c0 a8 01 fe e0 00 00 fb ...
Jan 1 12:03:09 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:09] sent [LCP TermAck id=0x2c]
Jan 1 12:03:12 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:12] sent [LCP TermReq id=0xc \"Failed to authenticate ourselves to peer\"]
Jan 1 12:03:15 VRV9517 daemon.notice pppd[5068]: [01:01:1970 12:03:15] Connection terminated.
Jan 1 12:03:15 VRV9517 daemon.notice pppd[5068]: [01:01:1970 12:03:15] Modem hangup
Jan 1 12:03:45 VRV9517 daemon.debug pppd[5068]: [01:01:1970 12:03:45] using channel 5

Matthew

MaxineN

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#2790234 5-Oct-2021 20:21

Have you tried this?

https://www.spark.co.nz/help/internet/set-up/non-spark-modem/

It's essentially the same for Skinny.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Opinions are my own. They don't represent my employer.

mdooher

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#2790241 5-Oct-2021 20:38

MaxineN:

Have you tried this?

https://www.spark.co.nz/help/internet/set-up/non-spark-modem/

It's essentially the same for Skinny.

yep, some of those settings are not available however

Matthew

yitz

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#2790242 5-Oct-2021 20:38

Pinging @cbrpilot may be best person to look into this.

I'm intrigued as to who is issuing "Remote message: EUBA Session already up". Are there multiple lines or modems in the house?

mdooher

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#2790245 5-Oct-2021 20:44

yitz:

Pinging @cbrpilot may be best person to look into this.

I'm intrigued as to who is issuing "Remote message: EUBA Session already up". Are there multiple lines or modems in the house?

no, one line farm house, no other jack points

Matthew

cbrpilot

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#2790377 6-Oct-2021 08:57

Can you please PM me your details and I can look into this.

My views are my own, and may not necessarily represent those of my employer.

wratterus

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#2790378 6-Oct-2021 09:00

This is very odd for sure, be interested to see what the outcome is. Surely the default ADSL settings couldn't be botched on the Skinny smart modem firmware? I actually have one at home, might have a look tonight out of interest.

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