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zaptor

737 posts

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#289989 13-Oct-2021 18:25
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Greetings Skinny Gurus.

 

Quick (hopefully) question.

 

When downgrading from the $26 -> $16 mobile plan:

 

     

  1. Does the subscriber keep any existing/accumulated rollover data and minutes?
  2. Do they keep all the data/minutes (as opposed to it being "resized" or rationalized)
  3. Are the pre-existing expiry periods for the data blocks still retained (i.e. not updated in any way)

 

TIA.


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Yabanize
2337 posts

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  #2794687 13-Oct-2021 18:41
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I'm pretty sure you can keep them and they will remain (including the expiry dates etc) just as they are now.

 

Here's some info from Skinny's website

 


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Affiliate link: Free kids accounts - trade shares and funds (NZ, US) with Sharesies.
concordnz
304 posts

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EMT (R)

  #2794702 13-Oct-2021 19:44
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Yes, I believe so.
I was looking at this in depth in the past.

Batman
Mad Scientist
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  #2794719 13-Oct-2021 20:10
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i've done this in the past and everything rolled over, but that was a while ago, but the plans are still the same





Involuntary autocorrect in operation on mobile device. Apologies in advance.




jonb
1675 posts

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  #2794721 13-Oct-2021 20:13
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Previously when I switched between $9 and $16 plans regularly, The Rollover Data was still there on the $9 plan but couldn't be used, and was available again when switched back to $16.  Doesn't look like that is the case now from reading that excerpt?


Linux
9093 posts

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  #2794722 13-Oct-2021 20:19
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jonb:

Previously when I switched between $9 and $16 plans regularly, The Rollover Data was still there on the $9 plan but couldn't be used, and was available again when switched back to $16.  Doesn't look like that is the case now from reading that excerpt?



That should not happen did you contact Skinny about the issue?

Batman
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  #2794752 13-Oct-2021 20:52
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jonb:

 

Previously when I switched between $9 and $16 plans regularly, The Rollover Data was still there on the $9 plan but couldn't be used, and was available again when switched back to $16.  Doesn't look like that is the case now from reading that excerpt?

 

 

maybe it works going from low money plan to high money plan but not the other way round?





Involuntary autocorrect in operation on mobile device. Apologies in advance.


Linux
9093 posts

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  #2794754 13-Oct-2021 20:57
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Batman:

jonb:


Previously when I switched between $9 and $16 plans regularly, The Rollover Data was still there on the $9 plan but couldn't be used, and was available again when switched back to $16.  Doesn't look like that is the case now from reading that excerpt?



maybe it works going from low money plan to high money plan but not the other way round?



No way this would be absolutely ridiculous!



K8Toledo
649 posts

Ultimate Geek


  #2794842 14-Oct-2021 00:17
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zaptor:

 

Greetings Skinny Gurus.

 

Quick (hopefully) question.

 

When downgrading from the $26 -> $16 mobile plan:

 

     

  1. Does the subscriber keep any existing/accumulated rollover data and minutes?
  2. Do they keep all the data/minutes (as opposed to it being "resized" or rationalized)
  3. Are the pre-existing expiry periods for the data blocks still retained (i.e. not updated in any way)

 

TIA.

 

 

 

 

1. Yes

 

2. Yes

 

3. Yes (28 days).






K8Toledo
649 posts

Ultimate Geek


  #2794844 14-Oct-2021 00:21
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jonb:

 

Previously when I switched between $9 and $16 plans regularly, The Rollover Data was still there on the $9 plan but couldn't be used, and was available again when switched back to $16.  Doesn't look like that is the case now from reading that excerpt?

 

 

The $9 plan renews after 7 days without rollover..... $16 and over are 28 day rollover.

 

 

 

Hah.. seems Skinny $9 plan is now 28 days.   But it still excludes rollover,,

 

 

 






SkinnySquad
18 posts

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Skinny

  #2795902 15-Oct-2021 13:26
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K8Toledo:

 

zaptor:

 

Greetings Skinny Gurus.

 

Quick (hopefully) question.

 

When downgrading from the $26 -> $16 mobile plan:

 

     

  1. Does the subscriber keep any existing/accumulated rollover data and minutes?
  2. Do they keep all the data/minutes (as opposed to it being "resized" or rationalized)
  3. Are the pre-existing expiry periods for the data blocks still retained (i.e. not updated in any way)

 

TIA.

 

 

 

 

1. Yes

 

2. Yes

 

3. Yes (28 days).

 

 

 

 

Verifying this is correct. Thanks T8Toledo.





I work for Skinny, but I don't post in my capacity as a Skinny representative. Any comments made are personal opinion and do not reflect on the position my employer may have.


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