Skinny plan change and rollover rules

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zaptor

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#289989 13-Oct-2021 18:25

Greetings Skinny Gurus.

Quick (hopefully) question.

When downgrading from the $26 -> $16 mobile plan:

Does the subscriber keep any existing/accumulated rollover data and minutes?
Do they keep all the data/minutes (as opposed to it being "resized" or rationalized)
Are the pre-existing expiry periods for the data blocks still retained (i.e. not updated in any way)

TIA.

Yabanize

2351 posts

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#2794687 13-Oct-2021 18:41

I'm pretty sure you can keep them and they will remain (including the expiry dates etc) just as they are now.

Here's some info from Skinny's website

concordnz

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EMT (R)

#2794702 13-Oct-2021 19:44

Yes, I believe so.
I was looking at this in depth in the past.

Batman

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#2794719 13-Oct-2021 20:10

i've done this in the past and everything rolled over, but that was a while ago, but the plans are still the same

jonb

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#2794721 13-Oct-2021 20:13

Previously when I switched between $9 and $16 plans regularly, The Rollover Data was still there on the $9 plan but couldn't be used, and was available again when switched back to $16. Doesn't look like that is the case now from reading that excerpt?

Linux

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#2794722 13-Oct-2021 20:19

jonb:
Previously when I switched between $9 and $16 plans regularly, The Rollover Data was still there on the $9 plan but couldn't be used, and was available again when switched back to $16. Doesn't look like that is the case now from reading that excerpt?

That should not happen did you contact Skinny about the issue?

Batman

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#2794752 13-Oct-2021 20:52

jonb:

Previously when I switched between $9 and $16 plans regularly, The Rollover Data was still there on the $9 plan but couldn't be used, and was available again when switched back to $16. Doesn't look like that is the case now from reading that excerpt?

maybe it works going from low money plan to high money plan but not the other way round?

Dyson

Shop now for Dyson appliances (affiliate link).

Linux

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#2794754 13-Oct-2021 20:57

Batman:
jonb:

Previously when I switched between $9 and $16 plans regularly, The Rollover Data was still there on the $9 plan but couldn't be used, and was available again when switched back to $16. Doesn't look like that is the case now from reading that excerpt?

maybe it works going from low money plan to high money plan but not the other way round?

No way this would be absolutely ridiculous!

K8Toledo

1018 posts

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#2794842 14-Oct-2021 00:17

zaptor:

Greetings Skinny Gurus.

Quick (hopefully) question.

When downgrading from the $26 -> $16 mobile plan:

Does the subscriber keep any existing/accumulated rollover data and minutes?
Do they keep all the data/minutes (as opposed to it being "resized" or rationalized)
Are the pre-existing expiry periods for the data blocks still retained (i.e. not updated in any way)

TIA.

1. Yes

2. Yes

3. Yes (28 days).

K8Toledo

1018 posts

Uber Geek
+1 received by user: 311

#2794844 14-Oct-2021 00:21

jonb:

Previously when I switched between $9 and $16 plans regularly, The Rollover Data was still there on the $9 plan but couldn't be used, and was available again when switched back to $16. Doesn't look like that is the case now from reading that excerpt?

The $9 plan renews after 7 days without rollover..... $16 and over are 28 day rollover.

Hah.. seems Skinny $9 plan is now 28 days. But it still excludes rollover,,

SkinnySquad

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Skinny

#2795902 15-Oct-2021 13:26

K8Toledo:

zaptor:

Greetings Skinny Gurus.

Quick (hopefully) question.

When downgrading from the $26 -> $16 mobile plan:

Does the subscriber keep any existing/accumulated rollover data and minutes?
Do they keep all the data/minutes (as opposed to it being "resized" or rationalized)
Are the pre-existing expiry periods for the data blocks still retained (i.e. not updated in any way)

TIA.

1. Yes

2. Yes

3. Yes (28 days).

Verifying this is correct. Thanks T8Toledo.

I work for Skinny, but I don't post in my capacity as a Skinny representative. Any comments made are personal opinion and do not reflect on the position my employer may have.