Skinny Gigabit Speed Issue

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny Gigabit Speed Issue

ashtonaut

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#290641 24-Nov-2021 20:57

I recently switched from BigPipe 100/100 to Skinny Gigabit.

When the change happened, the new Skinny connection was provisioned on LAN2 on the ONT, so I switched the cable from LAN1 to LAN2 and everything came up fine.

I've been reliably and very consistently getting 930/540 speeds via wired speedtest ever since.

Tonight, I rebooted the router, and the internet stopped working altogether.

As part of the troubleshooting I tried plugging into LAN1 on the ONT. Internet came back! LAN2 now appears dead, service is coming through on LAN1.

However, speedtests are now consistently at almost exactly 320/320 across multiple tests.

I'm using the Skinny modem, factory defaults, fully wired connection, same client devices doing the speed testing.

I'll contact Skinny tomorrow, but in the interim, does anyone have any idea what's happened here?

It appears like I was initially provisioned on LAN2 at the correct speed, but subsequently something has changed on the Skinny or Enable side of things and it's not become apparent or kicked in until I rebooted the router?

Thoughts welcome...

MaxineN

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#2818821 24-Nov-2021 21:05

Sounds like a provisioning issue.

I would get in contact with Skinny.

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ashtonaut

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#2818822 24-Nov-2021 21:08

Yeah, that's what I suspect, strangely enough about 2 days after I was first connected I got what I thought was a duplicate email from Skinny congratulating me that my new connection was live. I thought it was strange at the time, as my connection had already been live for a couple of days. Perhaps there's a link there.

I'll contact them in the morning and see if they can straighten it out on their end.

Linux

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#2818895 24-Nov-2021 22:22

reboot everything and see if you are now Gb connection

ashtonaut

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#2818943 25-Nov-2021 05:50

Have rebooted ONT and router, no change.

ashtonaut

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#2823390 2-Dec-2021 19:41

Finally sorted, after more than a week of back and forth with Skinny.

No one ever explained it to me, but I suspect the following happened:

1) New Skinny 900/500 connection provisioned on ONT LAN2 (worked fine) alongside old BigPipe 100/100 connection on LAN1

2) Enable upgraded my old LAN1 BigPipe connection from 100/100 to 300/300 (part of the rollout currently happening), and somehow at the same time disabled my new Skinny connection on LAN2

I now have my Skinny 900/500 back up and running on LAN2. For some reason the old BigPipe connection on LAN1 is still live at 300/300, but I'll just ignore that and expect they'll cut it off in due course (I'm no longer paying for it).

A shame it took more than a week to get Skinny/Enable to sort this pretty simple issue out, but all is now well again...