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50 posts

Geek
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Topic # 29104 23-Dec-2008 17:07
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Hi, I'm Simon.I've been living at my girlfriends place off and on for a while.  They've always been with telecom(it was payed for by her dads work, under a work account).  They have always got speeds of around 400kb/s, I assumed that this was a cap on the work account, or that their line was crap.  Anyway, her dad is not with them anymore and have switched to a plan they pay for, for the first few days, I was stoked, we where getting speed tests up and over 6500kb/s sometimes eve 7000kb/s.  Unfortunatly, it's crashed back down to 400/500kb/s.  I've talked to telecom, turned my modem off and on so much my finger is bleeding. I've tried replaced filters and cords.
I've now changed everything back to how it was before, because everything else I did would make it go slower and slower.Does anyone have any idea why we would get such high speeds for the first 4 or 5 days?  Even they guy at telecom said we should be getting faster speeds, which in my experiance is strange as they usually tell you that it's your modem or line or some crap.
Is there anything I can do, or should I just commit to having crap internet.

We've got a speedtouch 610 and am on the Total Home-BB Adventure  plan.We're living in Hamilton, about 1k from center city.

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407 posts

Ultimate Geek
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  Reply # 185845 23-Dec-2008 17:56
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Can you log into the router and check what the sync rates are and what modulation the modem is using?

PS Welcome to Geekzone! Laughing

646 posts

Ultimate Geek
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  Reply # 185866 23-Dec-2008 22:35
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I would suggest they get a tech out to the exchange to test the card etc.


This is not an uncommon thing to happen, usually it takes a Chorus tech to change the card or reset it at the exchange. I experienced this when i was at a temporary house. when i re connected (originally the last owner was getting 3-4mbps ) i was getting 160kbps connection.

I got onto Xtra, eventually they sent a tech and we started getting the 4mbps we expected.

Get them to get a tech out!






www.ultimatebroadband.co.nz 
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks


206 posts

Master Geek
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  Reply # 185957 24-Dec-2008 12:25
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Have a read of this




Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for or anyone else.



50 posts

Geek
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  Reply # 186255 27-Dec-2008 11:43
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Anarkist: Have a read of this

Thanks.  Nothing of help or that I hadn't already tried, but it helped clearify a few things for me :)
I've concluded that it's the wiring in the house that needs replacing.  It's probably very old :(

206 posts

Master Geek
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  Reply # 186350 28-Dec-2008 10:32
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SimonGeorgeBrown: Thanks.  Nothing of help or that I hadn't already tried, but it helped clearify a few things for me :)
I've concluded that it's the wiring in the house that needs replacing.  It's probably very old :(


Flick an email through to adsl_helpdesk@telecom.co.nz with a description of the issue and all your relevant details Smile




Please note: Any posts, comments, or contributions in this forum are posted by me as an individual acting in my own right and do not necessarily reflect the views of any company I work for, clients I've consulted for or anyone else.

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