Moved Bigpipe to Skinny - now IP address changing every day?

Forums › Spark New Zealand (including Skinny and BigPipe) › Moved Bigpipe to Skinny - now IP address changing every day?

RXV

126 posts

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#292981 17-Dec-2021 17:34

I moved my Dad's internet connection from BigPipe to Skinny (to take advantage of the 6 months free deal - why pay more for the exact same thing?).

Since moving, his IP address is changing on a daily basis.

I also moved, but don't have this problem. He is using the same router etc., the only difference is that he is on the Ultrafast Fibre network, not Chorus.

Is there an explanation for this? I understand that the IP would occasionally change, but every day?

Zeusssy

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#2835022 17-Dec-2021 17:44

It shouldn't be changing everyday, but if something is happening causing the modem to drop/reauth then yes, it'll likely be given a new IP address.
Have you spoken with Skinny? Providers can see stop sessions pretty easily, and if so, we can work out if its any sort of planned work or an actual issue needing looked into.

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Jase2985

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#2835046 17-Dec-2021 18:58

hes not turning it off every night or something silly like that?

cbrpilot

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#2835290 18-Dec-2021 15:41

Call Skinny and they will likely be able to fix this.

My views are my own, and may not necessarily represent those of my employer.

RXV

126 posts

Master Geek
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#2835339 18-Dec-2021 22:27

I will get in touch with Skinny to see if they can sort it.

Thanks for your help.

surfisup1000

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#2835372 19-Dec-2021 09:29

RXV:

I moved my Dad's internet connection from BigPipe to Skinny (to take advantage of the 6 months free deal - why pay more for the exact same thing?).

Since moving, his IP address is changing on a daily basis.

I also moved, but don't have this problem. He is using the same router etc., the only difference is that he is on the Ultrafast Fibre network, not Chorus.

Is there an explanation for this? I understand that the IP would occasionally change, but every day?

Check your router logs. It should tell you what is going on.

I changed to skinny fibre, on UFF network too, my IP hasn't changed since I was first connected 3 weeks ago.

Could use a dynamic dns service.

I've a Fritzbox 7590 and use "Myfritz" which gives me a static URL that always points to my public IP address ( fritzbox manages the whole thing which is nice).

hio77

'That VDSL Cat'
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#2835505 19-Dec-2021 12:34

Sounds more likely its every 4 hours...

Will need profile to be fixed

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RunningMan

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#2835512 19-Dec-2021 12:49

hio77: Sounds more likely its every 4 hours...

Will need profile to be fixed

That's what I was thinking. Anonymous profile. Will drop every 4 hours precisely.

RXV

126 posts

Master Geek
+1 received by user: 4

#2837533 23-Dec-2021 21:19

You’re right - checking the logs it is exactly every four hours.

I called Skinny and had two chat sessions to try and get this resolved.

The first two techs asked me to reboot the router and try and ethernet connection (?).

The third agent said it is fixed - problem with the setup, but it looks like the connection has just dropped again.

I will have to check the log again in the morning to confirm.

Is there anyone at Skinny on Geekzone that can help get this resolved? or can anyone provide a precise description of what needs fixing so I can pass that on?

RunningMan

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#2837537 23-Dec-2021 21:25

Tell them this is a provisioning error and you are on an anonymous profile.

RXV

126 posts

Master Geek
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#2837615 24-Dec-2021 09:22

It looks like it has been fixed - the IP address has been constant for more than 12 hours.

Thank you for your help and advice on this. Great to have it sorted.