Trying to bring 2 degrees prepay number to Skinny but no go

Forums › Spark New Zealand (including Skinny and BigPipe) › Trying to bring 2 degrees prepay number to Skinny but no go

wooda2

35 posts

Geek

#293305 12-Jan-2022 18:56

Hi, I'm trying to do this with my wifes Motorola. I have both sims in the phone and have sent the 2 degrees Sim number on the skinny site as requested but no message sent to confirm. I'm not sure what to do next

farcus

1554 posts

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#2849521 12-Jan-2022 19:34

call skinny?

michaelmurfy

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#2849522 12-Jan-2022 19:48

Rebooted your phone?

Michael Murphy | https://murfy.nz
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wooda2

35 posts

Geek

#2849524 12-Jan-2022 20:12

I can't find a phone number for Skinny.
Reboot didn't do anything unfortunately

wooda2

35 posts

Geek

#2849525 12-Jan-2022 20:16

I found an 0800 number which is open business hours. Will try tomorrow

Mrcutiepatootie

47 posts

Geek

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#2849530 12-Jan-2022 20:51

Did you send the port in request after 6PM? If so I believe it will be processed 8AM tomorrow. This is what happened when I moved from 2degrees to Spark so I assume it could be the same case for other providers.

wooda2

35 posts

Geek

#2849531 12-Jan-2022 20:54

I did tonight but I have also tried yesterday daytime. I was expecting a message from 2 degrees like a yes no message

Linux

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#2849544 12-Jan-2022 21:40

The yes or no SMS to port is from the TCF not the LSP

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farcus

1554 posts

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#2849574 12-Jan-2022 23:03

wooda2: I can't find a phone number for Skinny.

0800 475 4669 (08004SKINNY)

wooda2

35 posts

Geek

#2849624 13-Jan-2022 06:31

Thank you for the number.
This has worked with my own phone on pay monthly, my wife is on prepay and hers didn't work. I thought I would put her one thru on monthly as then I could enter a 2 degrees account number.
After this I was able to put my request thru, albeit as pay monthly and I received an acknowledgement

So will post here how I go.

Sincere thanks to those helping me

wooda2

35 posts

Geek

#2851318 16-Jan-2022 08:19

Skinny phone support worked. It took me a few attempts tho.
Cheers