Spark Visual Voicemail - Calls going direct to voicemail

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Visual Voicemail - Calls going direct to voicemail

lxsw20

3689 posts

Uber Geek
+1 received by user: 2175

Subscriber

#293697 9-Feb-2022 10:04

I seem to be having a bit of an issue with Spark visual voicemail. When installed, the phone no longer rings if someone calls me, all calls go direct to Voicemail.

This has now happened on 2 different spark numbers for me, but both on the same phone iPhone 12 Pro. I've had a look through call forwarding etc and I can't see anything weird going on there?

It's no big deal, I've just gone back to standard voicemail, more just interested in if i'm the only one or if there is any obvious gotcha i've missed.

insane

3324 posts

Uber Geek
+1 received by user: 1006

ID Verified

Trusted

2degrees

Subscriber

#2863829 9-Feb-2022 10:13

Have you restricted any app permissions?

lxsw20

3689 posts

Uber Geek
+1 received by user: 2175

Subscriber

#2863834 9-Feb-2022 10:20

Nope, app had full permissions it requested.

alsta

278 posts

Ultimate Geek
+1 received by user: 28

#2863860 9-Feb-2022 10:59

Have you tried the "Reset voicemail diversions" button in the app preferences?

Also - I wonder if you have a really low number of rings set before it diverts? Might need to change that via the voice menu in voicemail? (although that would also break normal voicemail....)

Twitter : @twocolddogs

lxsw20

3689 posts

Uber Geek
+1 received by user: 2175

Subscriber

#2863863 9-Feb-2022 11:04

I found the reset option, will give it a go outside of work time, i just need to be able to take calls for now. I only set up VVM yesterday and noticed all my calls going to Voicemail since then.

Ring duration is just set to whatever the default is. 20 seconds or so?

steve98

1400 posts

Uber Geek
+1 received by user: 252

Trusted

#2864106 9-Feb-2022 14:55

I found this service so buggy and unreliable I had to remove it. Calls and voicemail are too important to be left to chance. Don't know why they couldn't have just supported the native visual voicemail clients built into iOS and Android.

Zeusssy

39 posts

Geek
+1 received by user: 24

ID Verified

#2864335 9-Feb-2022 20:12

Had a quick look, no known issue currently.
Found an iph12 and tested with/without VoLTE and from multiple provider A parties and couldn't replicate so would likely be needing to look at the specific calls made and what happened.
I assume of course that since you are trying to use the visual voicemail app that you are using Spark voicemail and not a third party.

My views aren't that of my employers and all the usual.

I know that I know nothing, so really, I know everything?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Dyson

Shop now for Dyson appliances (affiliate link).

lxsw20

3689 posts

Uber Geek
+1 received by user: 2175

Subscriber

#2865176 11-Feb-2022 09:57

Correct, using the Spark Visual Voicemail App.

Happy to send you call details if you want to take a look, but don't feel you have to.